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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,512 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,512 reviews

August 16, 2024

Pleasantly surprised to have found our ideal vehicle very pleased with the decision , thank our nissan sales and finance who made it possible, only the store is a wuite away distance for us but was worthit More

by berniemills2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Universal Nissan responded

Hello Bernie: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 15, 2024

Thank you for the help that I got from your staff specially Alex he was the best. More

by salamae737
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandre Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Universal Nissan responded

It's great to hear that Alex provided you with such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 14, 2024

Customer service was very bad, I would not buy again I would not recommend Universal Hyundai More

by pedrortizg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Arana
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava@universalnissan.com

Aug 18, 2024 -

pedrortizg responded

Can you please help me get the dealership to deliver my vehicle? I purchased it on July 21, 2024, and was initially told it would be ready within two days. Then, I was informed that it would take approximately two weeks due to financing through my bank. I decided to stick with my bank's financing. After 15 days, I hadn't heard anything, so I contacted the salesperson and the dealership. I even sent an email through the contact page, but received no response. I had to go to the dealership in person, and the finance department told me it could take another 30 days. Today is August 18th, and it's been 28 days. I've already paid for insurance, received the registration from the DMV, and my bank has transferred the funds to the dealership. When I contacted the salesperson again, they said I had to wait until Monday to hear back from the finance department. I'm about to make my first loan payment, and I still don't know when I'll get the vehicle.

August 03, 2024

Daniel Méndez nos dedicó todo su tiempo a ofrecernos todas las opciónes con sus ventajas ajustadas a nuestros requerimientos. Obtuvimos un vehículo certificado a que según comentarios de nuestra familia More

by colmenarezsaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Méndez
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Aug 04, 2024 -

Universal Nissan responded

Thanks for sharing about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 30, 2024

Estou muito feliz com minha compra! O atendimento do Alex foi maravilhoso e ainda vou comprar meu Nissan Rogue com ele! More

by BRUNO OLIVERA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandre Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Universal Nissan responded

Gracias por elegir Universal Nissan, sus comentarios y calificaciones significan mucho para nosotros. ¡Nos alegra haber podido ayudar y esperamos verte de nuevo! Verdaderamente el mejor lugar para comprar Gina Nava Gerente de Reputación gnava@universalnissan.com

July 30, 2024

I don't really remember John Smith but Alex was a big help, everyone was good listening to my concerns and addressing any issues I came up with. More

by CLILEYWESS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Garces
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Jul 30, 2024 -

Universal Nissan responded

Thanks you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 16, 2024

I walk-in interested on a car selected in Edmunds advertised as one owner and no damage, but when the salesman show me the file I noticed that it had two owners, I asked why and the person told me th More

by eduardo
Recommend Dealer
No
Employees Worked With
andres
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Jul 18, 2024 -

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava@universalnissan.com

Jul 22, 2024 -

eduardo responded

Mrs Nava thanks for your response but I will only discussed it with management. have a nice day

July 10, 2024

HORRIBLE EXPERIENCE, I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE, THOUGHT I WAS DEALING WITH THE INTERNET GENERAL MANAGER THE ENTIRE TIME ONLY TO FIND OUT HE WAS NOTHING MORE THAN A SALESMAN, I More

by bc32853
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
LUIS MORA
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Jul 11, 2024 -

Universal Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava@universalnissan.com

Jul 11, 2024 -

bc32853 responded

I DIDN'T EVEN EXPRESS ALL MY PROBLEMS I WAITED IN SHOWROOM FOR 3 HOURS IN PAIN, SALESMAN BROUGHT THE SUV TO SHOW ME FOR DELIVERY, IT HAD BEEN RAN THROUGH A CARWASH WITH WATER STREAKS ALL OVER IT, HE HAD NO KEY CHAINS, SCRAMBLED TO FIND A LICENCE PLATE FRAME, DIDN'T SHOW ME ALL THE FEATURES OR I WOULD HAVE KNOWN IT DIDN'T HAVE THE LEG LIFT GATE WHICH WAS THE ENTIRE REASON FOR TRADING MY 2024 PATHFINDER-VERY DISAPPOINTED!

Jul 12, 2024 -

bc32853 responded

I was also told that I must give a $250.00 deposit which I have never had to do in my entire life I called and told Luis the rear hatchback was not working and he said to bring the car down and they would see why the hatchback wasn't opening with my leg, he had no idea it wasn't on my Rouge, and remember I am 75 y/o with health problems

July 06, 2024

Who is Juan Crespo? Nissan is what it is, not good, but not the worst. I do appreciate some of the people there like Jeffery, Sam, and Deya. But I’m so tired of my car a More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Crespo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Universal Nissan responded

We're sorry that you didn't have a completely satisfying visit. Juan Crespo does not work in our service department, did you mean to tag him in this review? Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina Nava Reputation Manager gnava@universalnissan.com

June 15, 2024

My experience at this dealership has been nothing but the best. I highly recommend them! The staff is all friendly and caring! Ethan is the absolute best! If your looking for ANY car needs this is definitely More

by AKTOMASETTI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Vila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Metcalfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
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Jun 17, 2024 -

Universal Nissan responded

Thanks for sharing about your experience with Ethan here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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