Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,512 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership
View Awards

12785 South Orange Blossom Trail,

Orlando, FL

32837

Directions

By Type

Showing 2,512 reviews

August 30, 2024

Carolina was very pleasant to deal with and helped me get the deal I needed on my used Ram truck. More

by darrencapotosto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolina Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Universal Nissan responded

Thanks, Darren, for sharing about your experience with Carolina here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 30, 2024

My husband left the dealership with an error message on his truck, bad customer service, should have been fixed before it left the lot. Now we have to drive over 45 minutes to get error message taken off More

by Gina.Wendorf.CCIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Sep 03, 2024 -

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your husband's visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your husband's visit didn't go as planned and would love the opportunity to touch base with him and you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava@universalnissan.com

August 30, 2024

Everything went well with the purchase of new vehicle and return of lease until I received the liability statement for the lease return with disposition fee. I have been going back and forth with both Univer More

by D I
Recommend Dealer
No
Employees Worked With
Juan Crespo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

August 29, 2024

Efficient and friendly service. Would have appreciated more details on the car's imperfections and what it doesn’t come with. Overall very happy with sales and finance experience. More

by NOMAIL4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McKinney and can’t recall finance guy
Report | Print
Aug 29, 2024 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 29, 2024

Mr. Prosper Njitoh was the hardest working salesman! He went above & beyond what other salesman would do to make the sale as quick & transparent as possible. This young guy has a great work ethic that is More

by vaporwerkzllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Prosper Njitoh 💯
Report | Print
Aug 29, 2024 -

Universal Nissan responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 27, 2024

This is my second car from this dealer. Genuine, helpful , knowledgable. i totally recommend him and Nissan More

by Kavital
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Universal Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 26, 2024

I had a great guest service experience with Universal Hyundai on OBT thanks to Eddy Matos and the finance dept excellent process overall! More

by Thebane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 19, 2024

I was overall pleased with the service. Very attentive and helpful. Every department was very professional. More

by JASON.OLIVERBECK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Metcalfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to ensure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 17, 2024

was very friendly environment and every one was helpful and had good energy overall great customer service More

by oscarcotto223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Universal Nissan responded

Thank you, Oscar! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 16, 2024

Salesman was excellent Manager came over help us with Financial details. Enjoyed respect they both showed.Will advised them to my friends. More

by FLJ24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandre Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager doesn't see his. Name bot Ahmed know his name.
Report | Print
Aug 18, 2024 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

1
...
7
8
9
...
252