Back

Universal Nissan

Orlando, FL

4.5
2,550 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

Directions

By Type

Showing 2,550 reviews

March 13, 2022

The people were friendly, facility was clean and organized. I would recommend to anyone looking for a vehicle. More

by HECTORANGELES48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Universal Nissan responded

Thank you for your business and this review, Hector. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

We have been with you for a while 2016 we love everyone all take good care of us we always get what we want we will always come back to Nissan. More

by ROBERTTARDIF420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey mcllwain, Felix Matos
Mar 11, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

Erick Disla me trato muy bien y estoy muy agradecida con el servicio de el y me ayudo exitosamente salir con un Nissan Sentra Nuevo More

by abugolo57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Mar 11, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Erick here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

I loved how we were greeted right away by Mustafa. He was pleasant and professional. He showed us a variety of cars and when we explained our budget, he showed us cars around it. We ended up buying a More

by MELMYINT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
Mar 11, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that Mustapha was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 10, 2022

The salesman and the finance guy were helpful in providing an excellent service. I was very happy and will definitely recommend this dealership to my friends and family. Keep up the good work guys. More

by Narcellerp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 07, 2022

The sevice provided by Brian Cortes was exceptional. However I am still waiting for the dealership to fix my cracked windshield. It has already been two weeks since I've purchased the car and I still h More

by Emanuel Paulino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cortes
Mar 07, 2022 -

Universal Nissan responded

Thank you for taking the time to review our dealership and are happy to hear that Brian provided exceptional service. We'd like to apologize for the miscommunication and inconvenience however regarding your windshield. Someone from management will be in touch shortly to discuss this further. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 07, 2022

I had a pleasant experience at universal Nissan Orlando. Angel was patient with us and found us our dream car. We could be any happier. More

by Shakka Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Rodriguez
Mar 08, 2022 -

Universal Nissan responded

Thank you so much for your wonderful review! We are thrilled that Angel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 05, 2022

Excellent dealer chip good service excellent inventory and excellent sales person.Good location in Orlando More

by ORTIZDARIL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Arocho
Mar 07, 2022 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Mar 07, 2022 -

ORTIZDARIL1 responded

Good publicity

Mar 07, 2022 -

ORTIZDARIL1 responded

Excellent personal

Mar 07, 2022 -

ORTIZDARIL1 responded

Excellent dealer chip

Mar 07, 2022 -

ORTIZDARIL1 responded

Good dealer chip good service excellent inventory

Mar 07, 2022 -

ORTIZDARIL1 responded

Excellent location

Mar 07, 2022 -

ORTIZDARIL1 responded

I like everything

March 05, 2022

Bait and switch Poor communication Suspicious financial practices tactics Of taking keys so customers can not leave.... More

by JOANNEBELL18
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Universal Nissan responded

Thank you for bringing this to our attention, Joanne, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

March 04, 2022

Excellent experience! !! The VIP sales team did an wonderful job. Those guys was so helpful, friendly and courteous with us. I never think in did a trade in with my old car More

by Jesi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mcllwain VIP Sales Manager, Amine Saaidi VIP Financial Manger
Mar 07, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

...
71
...