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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,550 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,550 reviews

March 19, 2022

He was really charismatic and absolutely loved talking to him :) really great at his job More

by Gigi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Mar 21, 2022 -

Universal Nissan responded

Thank you for your business and this review. We're happy to hear Erick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 19, 2022

Disla fue muy amable, tiene mucho conocimiento y te ayuda a encontrar exactamente lo buscas muy complacida con su servicio More

by Doriliz24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Mar 21, 2022 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Erick delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 17, 2022

Great place got my first car at universal best employees in central Florida Great dealership More

by JUNESAEZ12584
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Crespo
Other Employees : Felix Matos
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Mar 18, 2022 -

Universal Nissan responded

June, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 17, 2022

Excelent services everyone's are very professional and respectful. There help me with my new car. More

by saez.darlene21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue, Angel Rodriguez
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Mar 18, 2022 -

Universal Nissan responded

Darlene, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 17, 2022

The car that I'd purchased it's okay but not 100% satisfied because the engine has a kick which I believe is too strong to gear up and the gas mile for a 4 cilínders it waste too much gas. More

by RONEPORT1961
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cuevas, Felix Matos
Report | Print
Mar 18, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Jeffrey MC's service was faith driven for me! At no time during our discussion did I feel pressured to purchase. I will refer everyone to him if they are looking to purchase a new car. More

by Penny B
Recommend Dealer
Yes
Employees Worked With
Jeffrey MC
Report | Print
Mar 16, 2022 -

Universal Nissan responded

Thank you, Penny, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Excellent Service, fast and very good deal. Iam really very satisfied. Excelente Servicio, rápido y muy buen negocio. Realmente muy satisfecha. More

by Vanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
Mar 16, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Salesman very helpful and professional New his job well Very friendly met my concerns answered all my questions More

by Boston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Mangual, Felix Matos, Susanna Canelon
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Mar 18, 2022 -

Universal Nissan responded

Boston, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 16, 2022

Sales staff are professional, respectful, and helpful. This is our second car purchased here. We love our new car More

by TERESAWENDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Universal Nissan responded

Teresa, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 14, 2022

Terrible. ,.. service.. they tried to tack on other bogus charges.veey inpatient when asked to explain. Compete waste of time. It's like they wanted to sell y More

by jramos782
Recommend Dealer
No
Employees Worked With
Juan
Report | Print
Mar 28, 2022 -

Universal Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

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