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Universal Nissan
Orlando, FL
2,550 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,550 reviews
May 12, 2022
Very professional, courteous staff. Worked on everything possible to make us happy. We highly recommend it. Worked on everything possible to make us happy. We highly recommend it. More
by JORGEMATOS986
Verified CustomerMay 11, 2022
Service department is a SCAM. Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explai Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explained it was just checked and was fine. SUV kept dying after parked for 10 minutes. Verified by Robert as he tried to start it when we got to the dealership. 4 hours later Robert called and said it was a Main 140 amp Fusable link that was the problem. and it was over $200 parts and labor. After arguing with him that the vehicle would not run at all with that fuse blown and one of his techs must have jumped it wrong and caused the damage to get into the service bay. Robert was done with talking with me and handed me over to Jorge Macias. The next day Jorge called to say the vehicle was ready and the total was over $500 with the Diagnostics and computer reprogramming. He finally admitted they must have caused the Fuseable link damage because the vehicle COULD NOT HAVE RUN to get it in the service bay, and took it off the bill. He still charged me for the Diagnostics and not the computer reprogramming. There is a known issue with this year vehicle that draws a parasitic drain on the battery. This should have been covered by the dealership and passed on to corporate Nissan, not the consumer. You own the car when you buy it but the computer software always belongs to Nissan. They are responsible to provide a bug free application and update it as necessary at their cost. A 4 year old $65000 SUV should not have these issues. To be treated like a tool by the service department and have them not own up to their mistakes. I wonder how many other people have been scammed by them into parts and service that was not necessary. GENERAL MANAGER: Please look me up on the service report, I would love to talk about this. it was dropped off for service on 05/07/2022. We were told you would not talk to us when we were there. More
by jdlorenz38
May 10, 2022
Everyone was very helpful and always is! Not my first purchase at this dealership! I’ll be back Not my first purchase at this dealership! I’ll be back More
by JODYL
May 05, 2022
Erick gave us excellent customer service. Very trustworthy. We had a great experience, he took care of everything for us. Simply outstanding!p Very trustworthy. We had a great experience, he took care of everything for us. Simply outstanding!p More
by Annelisse59
Employees Worked With
Erick Disla
May 05, 2022
I have been to several car dealerships in my lifetime. My experience at Universal Nissan have been the best. I will recommend Universal Nissan to anyone I know is looking to buy a car. I Am now eager to e My experience at Universal Nissan have been the best. I will recommend Universal Nissan to anyone I know is looking to buy a car. I Am now eager to experience the service department. Thank You Angelo Rivera for making my car buying experience the best ever. Keep up the good work Sir. And may God continues to bless all of You at Universal Nissan. Thanks! More
by GARY12201
May 05, 2022
Erick Disla como persona hizo lo maximo para ayudarme dio la milla extra y me ayudó conseguir un vehículo que estuviera en mi alcance le agradezco sus esfuerzos y ayuda lo puedo recomendar 100% la milla extra y me ayudó conseguir un vehículo que estuviera en mi alcance le agradezco sus esfuerzos y ayuda lo puedo recomendar 100% More
by Ana Cruz
Employees Worked With
Erick Disla
