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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,550 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,550 reviews

May 20, 2022

Minus 1 star because my car took longer than expected to arrive but I was reassured throughout the process. More

by Estimelatisha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Velez
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May 20, 2022 -

Universal Nissan responded

Thank you for your patience! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 20, 2022

Erick fue muy amable y es un excelente vendedor y nos dio una excelente atención lo recomiendo cuando vallan a la Nissan búsquenlo le conseguirá su auto de ensueño More

by Jhoniel U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
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May 20, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 20, 2022

Associates are very professional and are committed to their position. I will highly recommend to see Jeffrey Mcilwain to purchase help you get the car that you want. Excellent performance. Thanks, Have a More

by JGARCIA922
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Nero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey
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May 20, 2022 -

Universal Nissan responded

Congratulations on your new vehicle! We are so glad that Jeffrey had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 20, 2022

The best dealership in the area we would highly recommend Jeffrey McIlwain very professional and helpful, love our new platinum Pathfinder More

by Eric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey McIlwain
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May 23, 2022 -

Universal Nissan responded

Thank you, Eric! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 18, 2022

Muy malo servicio al cliente, solamente regrese a comprar mi auto , que lo tenía rentado con universal Nissan por tres años, sin embargo debo aclarar que el vendedor luis me atendió muy bien More

by XENESM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 18, 2022

Sarfaraz was very professional and knowledgeable. I have leased cars and bought an suv . Have been with Nissan 20 years. Call Sarfaraz for great deals. More

by Kamy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sarfaraz met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 15, 2022

Excellent service from CJ. He was very knowledgeable and patient. He answered all our questions. I will definitely recommend him to all my family and friends. More

by JEAN.VENANT29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Acevedo
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May 16, 2022 -

Universal Nissan responded

Thank you, Jean! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 14, 2022

I had one of the most satisfying experience buying a car. I have been driving for 30 years and Erick Disla at Nissan was magnificent. Very attentive and he found a way. I am leaving driving a new car. Thank More

by Peter Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Report | Print
May 16, 2022 -

Universal Nissan responded

Thank you!, Peter It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 13, 2022

Great experience! Will Morris, was very helpful and professional. Great buying experience. 5 star rating!! Felix Matos in financing was down to earth and caring More

by rfrivera9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Morris, Felix Matos
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May 16, 2022 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Felix and Will! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 12, 2022

Excellent service very happy with the vehicle everyone was outstanding i would recommend to anyone who is looking to buy a car More

by Ronaldrazack
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Report | Print
May 12, 2022 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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