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Universal Nissan

Orlando, FL

4.5
2,549 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,549 reviews

June 21, 2022

My sales man was very friendly and informative. Josh was training a new employee and was very professional. More

by NAMMY1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 21, 2022

The dealer experience was great for me. Sterling was a wonderful salesman, patient, professional and knowledgeable about the vehicle I purchased. He took the time to explain everything abou More

by PAMELAMOR953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Universal Nissan responded

Pamela, thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 17, 2022

Excellent team work. They are very professionals and they help mea lot. They find the way to put me behind the wheels the same day. More

by Yudel Manuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 17, 2022

Great attention, very good rates, many cars to choose from, FREE COFFEE and a great enviroment. More

by Leonardo Fernandez
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Universal Nissan responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Leonard, and we thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 17, 2022

Angel Rodriguez at Nissan of Orlando on OBT was amazing! He was attentive & made every effort to secure a vehicle that I needed. He went out of his way to retrieve the Nissan Rogue Sport vehicle in gunmetal More

by VIMADJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Jun 20, 2022 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Angel to be a positive one. We hope you enjoy your new vehile, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 14, 2022

Pleasant experience salesman and manager were very helpful and made purchase seamless and very simple I would definitely recommend universal to my friends More

by KAPLAN79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Raul Ruiz
Jun 14, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 14, 2022

Very courteous people at the dealer willing to help with your need without pushing you to buy. More

by MARTINNEGRON71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 13, 2022

I Had a great experience. The team was well organized and I did not have to spend all day at the dealership trying to purchase a new vehicle. More

by Slangford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christy Vargas
Jun 14, 2022 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 09, 2022

This dealership is the worst I have ever had to deal with. My wife and I were trying to buy her lease out and the entire process was drawn out over a few days. Which sadly was not the worst part. When w More

by Scubajunky91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eliab Sterling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 09, 2022

Erick fue muy dedicado para ayudarme obtener mejor carro de lo que esperaba conseguir fue muy eficiente y rápido le agradezco todo sus esfuerzo y lo puedo recomendar a cualquier persona en búsquedas de un v More

by Alex Palomino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Jun 10, 2022 -

Universal Nissan responded

Alex, Congratulations on your new vehicle! We are so glad that Erick had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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