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Universal Nissan

Orlando, FL

4.5
2,549 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,549 reviews

July 23, 2022

This dealership treated me with respect and went out of their way for me. Outstanding services. Will recommend this place to family and friends. Raul Ruiz, my salesman, outstanding! His thorough knowled More

by JAIMEE8286
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ruiz
Jul 25, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 22, 2022

From walking in the door to leaving with a new car, the process was smooth, the staff were pleasant and accommodating. More

by Briangiarraffa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
Jul 25, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 22, 2022

Eric hizo realidad mi Sueño entre con muchas esperanzas y el me las hizo uno realidad estoy muy contenta con mi nuevo Nissan More

by Zanelliruth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Jul 25, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad Eric was able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 21, 2022

I’ve had a very good experience with this dealer. Whether buying, upgrading, or service they are top notch. More

by Fathersjoy2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 16, 2022

Clean, good food, good all around vibe, fransisco hooked me up amd did a great job! More

by Cjimenez03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
Jul 16, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 15, 2022

I bought a new rogue, after we paid for the car and went to pick it up we saw a horrible damage on the passenger door (internally) and the glass was in trouble, we talked to the seller and he took the car t More

by nathi C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben and Luis
Jul 19, 2022 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 15, 2022

Nick helped me out with buying my new car and I got a great Deal on it with Great service , thank you again ! More

by ALLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolás Gomez
Jul 16, 2022 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that Nicholas had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 14, 2022

Great customer service, has great patience and makes you want to come back. Great dealership More

by ANTHONYMATOS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Breedveld
Jul 16, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2022

Cassandra, the online sales specialist was wonderful! She was very patient, supportive and a pleasure to work with! This is the biggest dealership I have ever been to and was a bit overwhelmed with all t More

by c2morrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Breedveld
Jul 14, 2022 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Cassandra delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2022

Came in to look for a new/certified used just to test and browse to make a final decision later and Erick Disla found the perfect car for my girlfriend and I for our first purchase together! He was amazing a More

by Nicolaus Lutz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Jul 14, 2022 -

Universal Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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