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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,545 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,545 reviews

September 17, 2022

On behalf of the garcia family Sterling has been an amazing sales man expertise knowledgeable More

by JOSEGARC956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Universal Nissan responded

Jose, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Eliab, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 17, 2022

They like and don't return texts. I was told the car was a 4cld engine and turns out to be a three. Which I wouldn't have bought. I was only giving one key why is that and I was not More

by TTHUGHES55
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Crespo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2022 -

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Sep 17, 2022 -

TTHUGHES55 responded

Tthughes55@gmail.com 6012 windhover drive apt B orlando fl. 4075916675

Sep 17, 2022 -

TTHUGHES55 responded

Looking forward to your response

Sep 19, 2022 -

TTHUGHES55 responded

Timothy Hughes 6012 windhover drive Apt B Orlando Fl 32718 4075916675

September 16, 2022

It was a great experience. From the sale representative to the sale manager. The negotiation was fair and at the end, we were able to get 2 SUV at great price. Highly recommend More

by Eliana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Smith
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Sep 17, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. Congratulations on your new vehicles! We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 16, 2022

Everyone was friendly and very knowledgeable about the vehicles. They were informative but didn't pressure us, which I appreciated. More

by MICHELLEB1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cuevas
Report | Print
Sep 17, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 15, 2022

Crooks! !!! Never again. Made unkept promises, lied about car delivery date, horrible communication, they only care about stuffing their pockets. More

by Md
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Arana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Universal Nissan responded

Delivery dates are estimates of when a vehicle is scheduled to arrive at our dealership. Vehicles come from the factory and are shipped by a 3rd party. This process can occasionally be delayed due to circumstances related to shipping. Although delivery can be delayed, your car is still on the way, it isn't gone and we would never keep your money and leave you without a vehicle.

Sep 16, 2022 -

Md responded

Your Customer Relations Manager has a horrible attitude, again NO communication, my lease is 3 days away from being up and no car still, don’t give a xxxx about 3 rd party carriers, I was TOLD the car would be in on the 15th. So says what you wants crooks, NEVER EVER again will I do business with you all. I see hundreds of people everyday and I will make it known of how I was treated!!!

Sep 19, 2022 -

Universal Nissan responded

Thanks for your follow up. We are aware that our Customer Relations Manager took the time to speak with you to further understand your situation and connected you with a manager who resolved your issue and found another new vehicle for you since your original purchase was delayed. She also took the time to personally greet you and ask if there was anything else you needed upon your visit to our dealership. We always aim to provide the best customer service possible, we just ask that our staff is addressed kindly and with respect as we will always do the same for you. We value your business and hope you enjoy your new ride.

Sep 20, 2022 -

Md responded

With me respect is earned NOT given. She is far from a Manager. Again still overall a horrible experience. If she was so respectful like you claim she is she should have apologized from her nasty attitude. NEVER EVER will I do business again at universal Nissan. Worst experience ever!!!!!!!!!

September 14, 2022

Sales man was good, no pressure every thing went smooth. Got a good rate and payment about where I needed it to be More

by snugs522
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Sanchez
Report | Print
Sep 15, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 13, 2022

Unfortunately, there are only 5 stars. I will give them 10!! It was such an amazing service and professionalism. Sam Sahman, VIPmanager is very knowledgeable and guided us throughout the w More

by Ilsa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2022 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 11, 2022

My experience purchasing my vehicle went fairly quickly and smoothly considering my obstacles. I got the car I wanted in less than a week Thanks to the financing manager Felix! More

by JOHNATHOMAS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Sep 12, 2022 -

Universal Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager susanna.canelon@universalnissan.com

September 09, 2022

Great service. Sam and Felix were very helpful and understanding to my needs. Thank you More

by STEPHANIES724
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
Report | Print
Sep 12, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager susanna.canelon@universalnissan.com

September 08, 2022

CJ and Adriano were very professional and both helped get my cars . Great job 👍 Thanks More

by NAB2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager susanna.canelon@universalnissan.com

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