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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,545 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,545 reviews

October 04, 2022

I can say this dealer is the best, im so exited and happy for francisco velez service and dedication. More

by Rodolfo bladuell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Rodolfo bladuell responded

My reason of visiting was to find Nissan Altima sr 2.5 and I can say the customer service is 100% excellent. His friendliness is the best I have had in my life he totally has a great personality and talent to treat us a we were his own family. The price was the best fit we could have effort and Brand new vehicle without to many interest as we were expecting. Overall experience is beyond the best I totally respect his talent in sales. I recommend Francisco Velez and his manager 100% service and they treated us amazing.

October 03, 2022

I like to thanks MR. Sam Sahman for his professionalism, knowledge,and the time he took to explain all my options, I really enjoy the experience and the dealership treatm More

by Jtv12301230
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Universal Nissan responded

Thank you so much for your kind words for Sam, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Oct 04, 2022 -

Jtv12301230 responded

Thanks 🙏🏼 I will recommend Universal Nissan to my friends and family!

October 02, 2022

Wonderful! Great experience working with them. This is my 3rd car purchased there. I recommend them highly! More

by MAYRA.RENTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Oct 03, 2022 -

Universal Nissan responded

Thank you, Mayra, for the five-star rating. It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan; we look forward to having you as one of our valued customers for many more years to come. Congratulations on your new purchase, Renta. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 01, 2022

Excellent customer service! !! Made sure that I was able to get what I wanted and made sure it was within my needs.. More

by VANSEAN1970
Recommend Dealer
Yes
Employees Worked With
Jeffery
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Oct 03, 2022 -

Universal Nissan responded

We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Congratulations on your new purchase, Sean! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 01, 2022

I was needing a car really bad when I got there I didn’t know what I wanted but Mr William was very nice helping to get the car I really appreciate it may God give you more patience to keep helping others. More

by GENESE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Thank you so much for taking the time to share your fantastic feedback with us. We are delighted to learn about your positive experience here with William. Congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 30, 2022

Big shut-out to josh lugo, He was great! Took very good care of us and got us a vehicle within our budget. More

by victorquinto890
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Congratulations on your new purchase, Victor! Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We truly appreciate your business, Victor. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 30, 2022

I had a great experience at Universal Nissan. Thank you Luis for your help and kindness. I’ll definitely refer you to my friends and family More

by The Hawk Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We are glad to hear you enjoyed your experience here with Luis. It was a pleasure having you at the dealership. We appreciate your five-star review. Congratulations on your new purchase! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 26, 2022

Great service and superb customer service. Will recommend this dealership and Javon to everyone I know More

by MROD081962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon , Jonathan Arocho
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Sep 27, 2022 -

Universal Nissan responded

We are very happy to hear Javon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 21, 2022

Universal Nissan made it happen! Very friendly and welcoming dealership. Stress free process and very assuring. More

by AMartinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 19, 2022

Awesome salesman! Worked to get me a great car at a great price! Very personable and genuine. Clean dealership, smells great too! Will be back!!!! More

by Jlashawn28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-- Finance
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Sep 20, 2022 -

Universal Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

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