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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,545 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,545 reviews

November 11, 2022

Tuve una muy Buena experience en Nissan. Gracias a la asistencia de angel de mi parte recomendaría a otras personas, fue un excelente vendedor ! More

by Joselgarciah65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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Nov 13, 2022 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 11, 2022

Christopher Oliva was very diligent and helpful. He made me feel comfortable and was not pushy. More

by CESARDAKAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 10, 2022

They are professional and this is our fourth car we’ve purchased. I would highly recommend. More

by GUTIERREZ_777
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Nov 11, 2022 -

Universal Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 08, 2022

My experience was great and smooth. I am satisfied with the service and consideration of the team! More

by RAHAR12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. Luis and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 07, 2022

I love them , always helping, very kind , and they work as a team to help the customer, Andrew was my sale person I’m very happy with his service , this the 3 car y buy with him, and I’m very satisfy with More

by GYOMEIDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Terry
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Nov 07, 2022 -

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 05, 2022

Everyone has been great. Sterling took took his time while I decided what was the best car for our family and is still helping to make sure we are 100% satisfied More

by Zeig82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Nov 07, 2022 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 04, 2022

Me trataron bien! Pero al momento de hacer el negocio, el vendedor me dijo un pago y cuando llegue al momento de firmar los documentos era otro monto! More

by JPAGAN286
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
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Nov 10, 2022 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 04, 2022

My experience was excellent. The salesperson Chris Oliva was very grateful and I’ll continue doing business with him. More

by Brenda Rivera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Brenda, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 02, 2022

Service at Universal Nissan was amazing and my sales rep, Angel Rodriguez, was extremely helpful More

by Jeremy-97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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Nov 03, 2022 -

Universal Nissan responded

Jeremy, Congratulations on your new vehicle! We are so glad that Angel had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

November 02, 2022

Each person we spoke to was professional, knowledgeable and communicated clearly. They were able to work with our budget and put us in the vehicle we wanted. More

by VICTORIAO2800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Roman
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Nov 03, 2022 -

Universal Nissan responded

Victoria, It's fantastic to hear that Carlos and Roman provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

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