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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,545 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,545 reviews

December 16, 2022

Tony A the salesman and Frankie the manager seemed to be nice before I purchased my car. I never received my second key, now I am getting the run around . More

by WALKERCYNTIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony
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Dec 19, 2022 -

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava@universalnissan.com

December 15, 2022

Amazing services. Definitely coming back when I need another vehicle. Fast services, great communication. Thanks More

by SBDORLANDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 14, 2022

It's been 6 wks now and did not receive plates yet. Universal Nissan only want to get a sale after that they don't care bout they customers 😒 sad. I paid for a car for my son who lives in PA Al More

by shirley_birch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Louis CJ Joseph
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2022 -

Universal Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Shirley, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava@universalnissan.com

December 11, 2022

My car sales rep Adi was amazing. This is my second car i have bought from universal,& both times have been amazing. I don’t think i would ever shop at any other dealer, they are the More

by Sweetneisha92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdulah "Adi" Kotoric
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Dec 11, 2022 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

December 10, 2022

Great service Reliable Good inventory on pre owned cars Close to home Great salesperson Clean More

by AJHENRIQUES143
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2022 -

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

December 05, 2022

Es un confesionario con bastante selecion d modelos y muy commodore para comprar y un horario flexible More

by Beatriz showcase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Vila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Dec 05, 2022 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

December 03, 2022

From the moment I walked in they have always treated me with kid gloves, being a veteran I realize that Nissan personnel and Sam and the other personal treated me like if I was a king, I felt great and the More

by SERTENOR14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Sahman Number #1 and Sales Dept as well
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Dec 04, 2022 -

SERTENOR14 responded

That Nissan is very productive. They work hand-in-hand together to overcome any elements that would satisfy the customer and at the end the customer is totally satisfy. That’s what I mean.L

Dec 05, 2022 -

SERTENOR14 responded

The only one that I dealt with was with Sam Sahman. (awesome Person) I don't know who's Deya Oumallal I did not put that person, cause I keep a copy of who Highly recommended.

Dec 12, 2022 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Gina - Reputation Manager gnava@universalnissan.com

December 01, 2022

A big thank you to Sarfaraz Ahmed for making our car shopping experience so smooth. He has excellent customer service and made the whole process as easy as possible. More

by snanglero0910
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Sarfaraz and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

November 30, 2022

Great customer service provided along with the great deal! We searched many other dealerships but no one beat universal Nissan! Salesman Mr. Ahmad went above and beyond in providing us with the best exp More

by Ms.khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Universal Nissan responded

Ms. Khan, It's fantastic to hear that Sarfaraz provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

November 29, 2022

Adi was amazing from very beginning. He worked with me to get the deal done without it taking all day. More

by Stacey.scrrealty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdulah "Adi" Kotoric
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Nov 29, 2022 -

Universal Nissan responded

Thank you, Stacey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Eric Matos General Manager Management@universalnisssan.com

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