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Universal Nissan
Orlando, FL
2,545 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,545 reviews
February 04, 2023
Raul and his team at Nissan Universal Orlando were very helpful and knowledgeable in answering all of my questions. Raul was very genuine and passionate about his work. He was more than willing to help m helpful and knowledgeable in answering all of my questions. Raul was very genuine and passionate about his work. He was more than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing. More
by munoz1322
Employees Worked With
January 29, 2023
Really appreciated Kieth and the friendliness wishing the dealership. Feel comfortable to come back again. dealership. Feel comfortable to come back again. More
by Elissa.J
Employees Worked With
January 26, 2023
Process was fast. My salesperson was clear, honest and very helpful and informative. Highly recommend Universal Nissan My salesperson was clear, honest and very helpful and informative. Highly recommend Universal Nissan More
by VBENARDS
Verified CustomerJanuary 24, 2023
Very accessible to the customers. Very clean yes . A thing I don’t like is the waiting time all over Very clean yes . A thing I don’t like is the waiting time all over More
by muniz
January 23, 2023
Keith was so knowledgeable about Nissan, a pleasure to work with. Felix was an ace & John was so patient explaining All the buttons. work with. Felix was an ace & John was so patient explaining All the buttons. More
by Pollyfulton
January 22, 2023
We took our 2016 Nissan Pathfinder to Universal Nissan on Monday 1/16 for routine maintenance and it’s been a nightmare ever since. Apparently Nissan’s CVT transmission has a class action lawsuit and the onl Monday 1/16 for routine maintenance and it’s been a nightmare ever since. Apparently Nissan’s CVT transmission has a class action lawsuit and the only way to remedy their quality control issue is to allow them to keep your car for 2-3 days. We agreed and after 3 days we were told after no return call after hours of calling Colin in the service department that it would be 3 more days! We will have been without a vehicle for almost a week! When I called to inquire about getting a loaner vehicle so we would not be without a car due to their issues, I was told they were closing so they couldn’t help us. This when he waited 6 hours to call us back at all. Do not buy a Nissan, do not purchase or service your vehicles at this location. They don’t care at all about you. More
by shanonadams
Employees Worked With
January 21, 2023
It was an amazing experience purchasing a vehicle from Universal Nissan. A++ customer service! my salesman was extremely knowledgeable on the products and answered every question I had, made me feel conf Universal Nissan. A++ customer service! my salesman was extremely knowledgeable on the products and answered every question I had, made me feel confident in my purchase… Thank you Mr Harris ur knowledge and expertise are above the rest A++ More
by sgtrichharris
Employees Worked With
January 14, 2023
Easy to book appointment, see what they have & what do u like, drive while they checked to get approved, sign after u got the best options, then got ur new car & go home, thanks Nissan dealership like, drive while they checked to get approved, sign after u got the best options, then got ur new car & go home, thanks Nissan dealership More
by Shaaban
January 12, 2023
Always goes out of their way to get you whatever you want or need. Javon is such a considerate and helpful man. Chris Oliva goes over 110% for his customers. I would always buy a car from Chris and Javon. or need. Javon is such a considerate and helpful man. Chris Oliva goes over 110% for his customers. I would always buy a car from Chris and Javon. More
by NLEOC
