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Universal Nissan

Orlando, FL

4.5
2,545 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,545 reviews

August 27, 2023

If you’re looking for a great vehicle at a decent price. Universal Nissan is the place . More

by Alberto Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 21, 2023

Richard Harris was very helpful! We will definitely be back to deal with him again! More

by EMIL3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. Richard and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 20, 2023

Great experience. Everything was done quickly as promised. Looking forward to doing more business with them. More

by TWESS12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilberto Gortari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Angel Rodriguez
Aug 21, 2023 -

Universal Nissan responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with us and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 19, 2023

Universal Nissan is an excellent facility, neat clean and their cafe is wonderful! The staff are always knowledgeable and helpful. I have purchased four vehicles from Universal Nissan and continue to to come More

by COURTNEYCARLOZZI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio V. VIP Sales
Aug 21, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Courtney, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 18, 2023

I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t More

by tw14
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan I.
Aug 18, 2023 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 14, 2023

It was an easy and friendly experience. Davon was very professional, kind and very knowledgeable. More

by nndavid1015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Universal Nissan responded

Thanks, David! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 13, 2023

Gratefull. wonderfull.amable.professional.organized,team,collaborate,multinational,leadership,confidence,value,sustanable,human,lovely,attend helpfull,attent hel More

by Aida I Ortiz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Aida, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 12, 2023

Juan , Raul , and Josh were Outstanding in their help of Securing 2 Vehicles for me and my wife . There were a Couple of Hiccups during the process , but overall they are a Great Bunch of Guys and a Credit More

by Alberto Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Alberto, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 08, 2023

I went to this dealership because it was my first time returning a lease, They inform me that if I end up buying a car there I don't need to incurred in any end lease charges, they told my that if they do More

by Nissan Rate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derek Davis
Aug 08, 2023 -

Universal Nissan responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava@universalnissan.com

Aug 08, 2023 -

Nissan Rate responded

Yes, I would like just to know what happened or there is anything we can do or at least an explanation.

August 08, 2023

Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

by alwardtc
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Arocho
Aug 10, 2023 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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