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Universal Nissan
Orlando, FL
2,545 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,545 reviews
November 09, 2023
Dealer was ok. The issue I had was that there was a recall on this vehicle has been a few months old and was never done while it was sitting in the lot. The dealers The issue I had was that there was a recall on this vehicle has been a few months old and was never done while it was sitting in the lot. The dealership didn’t know whether it was done at point of sale said well the cars been sitting her so it was probably done, and it passed inspection and I was the person who had to call in to investigate with service if it was done. Since there was no documentation it was done I assumed it wasn’t and was correct. Now I have it scheduled to be completed in a couple of weeks. I’m hoping there are no other surprises with the vehicle. More
by CAMANDA0
Verified CustomerEmployees Worked With
Pablo was the seller
November 05, 2023
They were great and great customer service. Dealership was clean.. no long wait for sales associate Dealership was clean.. no long wait for sales associate More
by SHIROONKHEDEROO
Employees Worked With
Other Employees :
Felix Matos
November 01, 2023
Excellent service! ! I bought my Nissan Máxima , and I was assisted by Angelo Rivera who’s an amazing sales person . He helped me, and answered patiently all my question ! I bought my Nissan Máxima , and I was assisted by Angelo Rivera who’s an amazing sales person . He helped me, and answered patiently all my questions. Definitely will recommend him and will come back for my next car. More
by Ruth E Rivera
Employees Worked With
October 31, 2023
Alex sold me a Black used Silverado LT. They lie to me about the guarantee when I ask him if it was possible to get and extended guarantee for a used car with over 100,000 miles. He never o They lie to me about the guarantee when I ask him if it was possible to get and extended guarantee for a used car with over 100,000 miles. He never offer me the guarantee all he said was: I have to check it out to see if that car qualifies for a guarantee and never did completely avoid my question. Also on my way to my home after I bought the car the AC stop working and when I was test driving it was completely fine and even on the website it said: cold AC. It was unreal. After all that on the next day I try to get in hold with ALEX by email, and call the dealer and literality ALEX dissapier. Is been Almost 3 weeks and they never got back to me. I will not recommend this dealer to anyone. Horrible More
by Anibal Alamo
Employees Worked With
October 31, 2023
Gracias a Angelo Rivera obtuve mi Nissan Kicks 2024. Me encanta Nissan ya he obtenido alrededor de 13 carros y no la cambio por nada. Me encanta Nissan ya he obtenido alrededor de 13 carros y no la cambio por nada. More
by Ruthy
Employees Worked With
October 14, 2023
Alex was very professional and never pressured us and answered any questions we had .2nd Nissan we had purchased from Universal Nissan answered any questions we had .2nd Nissan we had purchased from Universal Nissan More
by GOPOSTAL1991
Employees Worked With
October 08, 2023
He did everything he could to make sure I drove off the lot in something that I wanted. I’m so happy with my truck and the monthly payments was veryyy reasonable m. Thank you so muchhh ! lot in something that I wanted. I’m so happy with my truck and the monthly payments was veryyy reasonable m. Thank you so muchhh ! More
by SHANA.SMILEY3322
Employees Worked With
October 06, 2023
We were so pleased with how smooth the transactions went, we will come back for more business. we will come back for more business. More
by hafidasamadi1
October 05, 2023
The best dealership to buy your vehicle. The sales representatives are really nice and are willing to work with you to make your shopping experience easier. Love my new vehicle from my favor The sales representatives are really nice and are willing to work with you to make your shopping experience easier. Love my new vehicle from my favorite family vehicle store. Their vehicles last forever. More
by LEE.ANNIE62
