Universal Nissan | Page 255

From the very first conversation I had on the phone with Brett Livingston he gave me a sense of really knowing his product and what a competitive price he could give us. I had talked to quite a lot of deale Brett Livingston he gave me a sense of really knowing his product and what a competitive price he could give us. I had talked to quite a lot of dealers including non-Nissan dealers and sounded like he really wanted to sell us a car. We made an appointment for the next day and on the way to the dealership I received a phone call from Universal Nissan that Mr. Livingston was currently with another customer and that his associate Guillermo Faria would be waiting to help us. Mr. Faria met us at the agreed time. He introduced himself, took us on a test drive and explained all of the details concerning the automobile. He took his time and answered every question. At no time did he act like he wanted to make a quick sale and get us out the door. He was very professional and polite. It was overall a great experience. Mr. Livingston followed up with several phone calls, making sure we were satisfied with the car. Mr. De Oliveira, the fiance person was extremely helpful and offered many suggestions on how we could save money. I tell you I was very impressed with the whole experience. More

Our sales person went above and beyond to make sure our experience was great He went out of his way to make sure that a service issue for my trade in was resolved. He also made sure that the garage door experience was great He went out of his way to make sure that a service issue for my trade in was resolved. He also made sure that the garage door opener and the cd's i left in my trade in were sent back to me via email. More

My wife and I was treated very good. They worked with us so that we could get a better car. Being a previous customer, we was treated as family. The salesman showed us three vehicles that we could qualify f so that we could get a better car. Being a previous customer, we was treated as family. The salesman showed us three vehicles that we could qualify for. We were offered beverages while we waited, and my wife had her nails done for free. Because of the superior treatment we receive, we will always buy our cars at Universal Nissan Orlando, and tell family and friends about this dealership. Thank You Universal Nissan Orlando; Eddie & Naydeane Toatley More

I am a first time buyer and went with my Dad to Universal Nissan with the 2011 Altima 2.5 S in mind but no intentions of purchasing that night. When I entered the dealership I was a little bit nervous about Nissan with the 2011 Altima 2.5 S in mind but no intentions of purchasing that night. When I entered the dealership I was a little bit nervous about the whole process. They put me with the salesman, Michael Vand, who greeted us with a warm welcome and handshake. After I expressed interest in the Altima and the model we were looking at he took us to the lot to take a look at the car. Michael did an a fantastic job going over the differences in prices between the different packages and their contents with the 2.5 S model. He was extremely helpful and detailed in telling me about all the unique features of the car from the safety of the vehicle to the exciting features such as the intelligent key. I had researched the car before I came out there but after his overview of the entire vehicle from trunk to front I was very excited to test drive it. After the test drive we headed inside where he showed us to a table and also pointed out complimentary soft drinks to make us feel more comfortable. After some conversation and negotiating Michael was able to find us a plan that fit my financial situation and lifestyle best for purchasing the car. Not at one point did I feel he was a "pushy" salesman and he earned our trust with his obvious care for customer service. We were very pleased with the plan he presented, his demeanor, and obviously the vehicle and decided to purchase the vehicle. Furthermore, he was very helpful in telling us about all the benefits of getting your vehicles services done at the dealership and gave us a great tour of the entire place. In addition, I was very excited about the Nissan one-to-one rewards the he set us up with. In the end of the process he had left us with no questions which was very nice. I would absolutely recommend this dealership to someone and more importantly would refer them to Michael and am very excited about my recent purchase! More

Why would I recommend this dealership in general and Brett Livingston in particular? Three reasons... Patience, patience, And more patience. From the time we got their at 9AM until I drove of the Brett Livingston in particular? Three reasons... Patience, patience, And more patience. From the time we got their at 9AM until I drove of the lot, Brett did everything down to the smallest detail. Courteous, funny, and always ready with a suggestion, a recommendation, or an explanation. More

The salesman Robin johnson was very trustworthy and took the time to explain the product I was interesred in. We test drove the 2dr and 4dr model at his urging which helped us in our decision to buy the 4dr the time to explain the product I was interesred in. We test drove the 2dr and 4dr model at his urging which helped us in our decision to buy the 4dr. The dealership was clean, the salespeople were dressed nicely and all appeared to be customer oriented. I would return to purchase another car I Robin the salesman is still there working. More

Stopped by on 03/26/2011 to upgrade from a 98 Honda to a newer used car and my experience was by far one of the very best! Jose St. Hilaire made sure that all my questions were answered and went above and b newer used car and my experience was by far one of the very best! Jose St. Hilaire made sure that all my questions were answered and went above and beyond to ensure a smooth transition. Once I picked out the car I was looking to finance, Jonathan and Hiram were very mindful of my financing needs. Overall the service I received was superior in comparison to other dealerships in the area. I definitely recommend Universal Nissan for your next new/used car purchase-absolutely a great bunch to do business with! More

Mike is an excellent and caring salesman, everything got done in a timely fashion and I love my new Nissan. The office space itself was very comfortable. The cars are of course beyond compare, I have had gr done in a timely fashion and I love my new Nissan. The office space itself was very comfortable. The cars are of course beyond compare, I have had great experiences with Nissan before. I prefer the Nissan showroom and sales staff to Honda where i had bought several cars before Universal Nissan opened up. More

I Am very satisfy with the customer service. I have received from all the personal courtesy , politeness very helpful in every way.always trying to do the best that you leave there as a satisfy custome received from all the personal courtesy , politeness very helpful in every way.always trying to do the best that you leave there as a satisfy customer and willing to come back .As a customer I am very please and will come back and recommend new customers More

Both Mr. Machin and Mr. Oliva were very friendly,respectful,and a great help in our decission to purchase our car. From the start to the end the dealer attendants were availables and willin friendly,respectful,and a great help in our decission to purchase our car. From the start to the end the dealer attendants were availables and willing to answer all our questions. They had all the information right away for us. For the first time in our experience,dealing with car shopping, this was an easy and good experience. More