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Universal Nissan
Orlando, FL
2,532 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,532 reviews
October 09, 2007
I had a very bad experience with the sales department of this dealership when trying to buy a car. I made a prior appointment by email and confirmed by phone to test drive a Maxima. I got a price for a part this dealership when trying to buy a car. I made a prior appointment by email and confirmed by phone to test drive a Maxima. I got a price for a particular Maxima by email. The salesman, called Jeff, had absolutely no clue as to where the car we were interested in was and told us that it is sold. However, we found it in their parking lot. He even went to pee and kept us waiting while we were on a test drive. He wasted our time from 4pm to 9pm. Eventually when we asked what is taking so long, he responded that it doesn't take so long for customers who are willing to pay the sticker price. We offered a price but they weren't interested to negotiate. The next morning Jeff called requesting us to take the car at the price we offered. We denied as we had already purchased a car by that time. Overall, it was a very draining and frustrating experience. Beware of Jeff -- an old and short guy, good for nothing. I do not recommend Universal Nissan to any one. However, if you do happen to check them out, do not give in to their price but wait for the next morning for them to call you and agree with your price. Their pricing is not very competitive. More
by BB
Employees Worked With
Jeff
July 31, 2007
They are a very friendly and very reliable dealership have purchased many cars from them and every once has been a very enjoyable purchase. I would recommend them highly have purchased many cars from them and every once has been a very enjoyable purchase. I would recommend them highly More
by puretallant1969
Employees Worked With
Biggie Morales
