Universal Nissan

This is my second purchase from Universal Nissan. I have always a positive experience with Sarfaraz Ahmed He made everything extremely eSg and help me get my vehicle. Alexis and Amine was amazing. I have always a positive experience with Sarfaraz Ahmed He made everything extremely eSg and help me get my vehicle. Alexis and Amine was amazing. Anyone looking for a new vehicle Sarfaraz Ahmed is best More

My complaint is, it takes entirely to long on doing the paperwork at your dealership. paperwork at your dealership. More

Compared to other dealerships I have visited over the years, this was a more pleasant experience. years, this was a more pleasant experience. More

Great experience, even though it was busy. Juan helped me find the vehicle I was looking for, was up front about everything, and was very helpful throughout. Juan helped me find the vehicle I was looking for, was up front about everything, and was very helpful throughout. More

Very good and professional service. I got cold feet on the deal but they followed up with a sea I couldn't turn down so they really did sell the car I got cold feet on the deal but they followed up with a sea I couldn't turn down so they really did sell the car More

Awesome all the way around! Friendly and helpful not pushy in anyway upfront with everything Friendly and helpful not pushy in anyway upfront with everything More

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome light assembly, and a bad battery). Took 3 service appointments to resolve. After waiting 3 weeks for the 3rd appointment, the service department cancelled my appointment with just 2 days notice (scheduled technician was no longer available and all other technicians fully booked). I asked to speak to a supervisor and was told that George Maicais would call me back. He did not do so. Was only able to reinstate the appointment after complaining to a sales manager (Alex). After 2 of the 3 repairs, I was sent videos confirming completed work. One showed someone else’s car. One showed confirmation that my tires were good (???) with no reference to the window mechanism repairs. Makes me wonder what work was actually performed on my car. After the 3rd visit, the AC fan failed. Because of so many problems with this new car, I asked to speak with a service manager. The service rep, John, said his manager Jorge would call me back. But, Jorge did not do so. At this point I have no intent to return to this dealership and I am hesitant to ever purchase another Nissan product. More

William and staff took good care of me and went above and beyond to get me a good deal on my vehicle beyond to get me a good deal on my vehicle More

Very pleasant, they will work with you to get you the car you want at a fair price. you want at a fair price. More

They are very friendly and attentive to each person that comes through the doors of the dealership. Also, stay engaged with explanation of every process the customer must go through until their purchases is comes through the doors of the dealership. Also, stay engaged with explanation of every process the customer must go through until their purchases is finalized. GREATEST DEALERSHIP IN ORLANDO AREA !!!!! More