Universal Nissan

I have purchased 2 new cars from Universal Nissan Orlando, and I have been completely satisfied with both purchases! Everyone I have encountered at this dealership has been up front, professional, a Orlando, and I have been completely satisfied with both purchases! Everyone I have encountered at this dealership has been up front, professional, and very helpful. I would definitely recommend this dealership to friends and family! More

Brett was an outstanding sales representative, I will gladly recommend him to others. He has a great personality and is willing to assist in anyway that he can. There was a small issue that I was unsat gladly recommend him to others. He has a great personality and is willing to assist in anyway that he can. There was a small issue that I was unsatisfied with the car I was purchasing and he immediately made sure that it was taken care of and that I was completely happy with what I was buying. Thank you Brett More

AS MYSELF AND MY HUSBAND WALK INTO THE DEALERSHIP WE WERE GREETED BY MIKE JAHANGIR, WHICH DIRECT US TO THE SECRETARY. WHICH TOOK MY NAME AND REASON FOR MY VISIT AND THEN MIKE J. TOOK US INTO THE LOT WHERE HE GREETED BY MIKE JAHANGIR, WHICH DIRECT US TO THE SECRETARY. WHICH TOOK MY NAME AND REASON FOR MY VISIT AND THEN MIKE J. TOOK US INTO THE LOT WHERE HE SHOWS US THE MANAGER SPECIAL NISSAN ALTIMA (SILVER) AS WALKING TOWARD THE CAR MY HUSBAND TOLD MIKE J. THAT WE DON'T WANT TO MAKE HIGH MONTHLY PAYMENTS, MIKE J. WAS ASSURE THAT THIS CAR WAS GREAT DEAL FOR THE MONEY.HE ALSO SHOWS US THE DIFFERENCE BETWEEN THIS CAR AND THE OTHERS. AT FIRST I DIDN'T LIKE THE COLOR BUT I KNOW THAT I DIDN'T WANTED NEITHER BLACK OR WHITE. MIKE J. TAKE US ON TEST DRIVE. THEN WE WENT BACK TO THE SHOWROOM WHERE WE HAD TO COME TO DEAL. AFTER NEGOTIBLE FIGURES WAS NOT GETTING TO OUR BUDGET WITH MIKE J. WE MEET WITH THE SALE MANAGER, THERE WAS ABOUT TO BE A DEAL, WHICH MAKE ME BELIEVE I HAVE COME TO RIGHT PLACE TO GIVE MY BUSINESS, BUT NOW ADDING GAP INSURANCE THE FIGURES WENT OVER BUDGET SO WE MEET THE FIANCIAL MANAGER WHICH HELP US TO COME TO DEAL. BUT ALL THROUGH THIS MIKE J. AND HIS MANAGER TEAM PROVIDED US WITH GREAT CUSTOMER SERVICES. I WOULD LIKE TO THANKS MIKE J. AND HIS MANAGERS FOR MAKING THIS DEAL POSSIBLE. More

This experience was overall terrible, I would stay as far away as possible from this dealership, and I remember my wife calling the employee's sharks. (She was right) This was the worst experience possible. away as possible from this dealership, and I remember my wife calling the employee's sharks. (She was right) This was the worst experience possible. The sales rep Charlie Peets had no idea how to sell a car, even admitting he had only been selling cars for a short time. This is very un-professional from him showing the lack of confidence and ability to sell me a car. I was right. This man had no knowledge of cars, at all. Then I was introduced to his overly excited sales manager Chris Keller, that seemed to know nothing about the car he was trying to sell me, and more worried about telling me about how to guide my family in the right direction for life like he was some preacher at a church and challenging my decision making as a man to make the right choice for my family in buying this car. Rather than help me make the right choice. The employee's at Universal Nissan are more focused in answering the questions you never had, rather than answering the ones you do. We spent hours bouncing around prices, that I had to come back the next day to do it again, and then I was introduced to the financial manager Ed Haberek. Who generally I had no complaints about, everything went as should, except for some hidden costs, but that should have been covered by the sales manager at the time of talking about payments. The worst part of all was at the time of keys exchange I got one key and no clicker. This was by far my biggest let down. My wife and I share this car. When I asked about it, I was told id have to pay $126.18 for one more key, plus $466.04 for two clickers. That’s $592.22 in keys and clicker that should have been standard with every car. Final thoughts, a deal was obviously made. We needed a car and got one at a decent payment. However, the task was exhausting, frustrating, stressful, disappointing. More

Overall, an unexpected pleasant experience. I made an appointment w/ Guillermo to look @ the car I was interested in seeing. He was very helpful & knowledgeable. I'm not an impulse buyer so I wanted time appointment w/ Guillermo to look @ the car I was interested in seeing. He was very helpful & knowledgeable. I'm not an impulse buyer so I wanted time to mull over my finance options and return later which I did. The second appointment w/ Guillermo also went very well and efficiently as I was ready to purchase. Guillermo was customer focused and provided excellent service, very much an asset to this dealership. More

Excellent service given, Sultan was friendly, and had a lot of patience with me, even after I had test drove over 3 cars. It was a delightful experience, price was great, same with the deal given and they lot of patience with me, even after I had test drove over 3 cars. It was a delightful experience, price was great, same with the deal given and they really do go out of their way to see you leave happy, and satisfied!! Thank you Sultan for your help and patience. I love my new car!!!! More

We went in for a used vehicle, and left with new vehicle. Deya was very knowledgeable, friendly, and helped us get a vehicle that would fit our budget. I would recommend Universal Nissan with friends and fam Deya was very knowledgeable, friendly, and helped us get a vehicle that would fit our budget. I would recommend Universal Nissan with friends and family. More

My salesman Mr. Robin Johnson was an excellent person to work with he was very knowledgeable about the vehicles both used and new, and the dealer services offered. Mr. Johnson was very helpful with our sal work with he was very knowledgeable about the vehicles both used and new, and the dealer services offered. Mr. Johnson was very helpful with our sale and provided a great work product of truthfulness and professionalism. I was very pleased with his service for my business. Mike Cestare, Sr. More

Not a fan of this dealer. The service department is horrible and the service techs are clueless. I had a recall done at this dealer and they scratched my door and stripped a lug nut. Stay far away fr horrible and the service techs are clueless. I had a recall done at this dealer and they scratched my door and stripped a lug nut. Stay far away from the service department!!! More

Chris and Kevin were absolutely wonderful working with me on the purchase of my new Nissan Cube. It was very hard for me to part from my older car and they were extremely patient with me when I almost folde on the purchase of my new Nissan Cube. It was very hard for me to part from my older car and they were extremely patient with me when I almost folded and hacked out on the deal. Chris has also answered any of my questions satisfactorily since my purchase. More