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Universal Nissan
Orlando, FL
2,479 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,479 reviews
February 05, 2013
Robin was so great to work with. I bought the car over the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! More
by taylorcy
Employees Worked With
Robin Johnson
February 01, 2013
It was time to upgrade my 2001 Altima. Since I purchased my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfec my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfect one. The exact color and features I wanted. The sales process was easy and they worked hard to get me the best financing. I ended up getting a lower rate than the initial quote! The staff is very friendly and works hard to get you in the car you want. More
by dtmtsp
Employees Worked With
Charlie Peets
February 01, 2013
I had a very difficult situation where I was upside down in one vehicle, but needed to get a new vehicle for myself and my teenage daughter. Many dealerships would not even take the time to speak with me. A in one vehicle, but needed to get a new vehicle for myself and my teenage daughter. Many dealerships would not even take the time to speak with me. After contacting Universal Nissan, I was able to be in both vehicles within two days of my initial contact. The staff worked hard to make sure we could have the vehicles we needed, at a price we could afford. More
by dbrown51767
Employees Worked With
Eduardo Del Rio
January 29, 2013
Called to speak to dealership about a new Quest. Rebates were great and I had a trade in. Set up almost everything over the phone and through email. Went after work on Friday to get my trade appraised. Di were great and I had a trade in. Set up almost everything over the phone and through email. Went after work on Friday to get my trade appraised. Did not expect the deal to happen that night. Six (long) hours later, I was driving off the lot in my new Quest. They managed to keep me in my price range with my down payment. Very happy. More
by ejacks624
Employees Worked With
Charlie Peets
January 27, 2013
This was the GREATEST new car buy I have ever had.. Robin worked endlessly to make it happen. Great guy and dealership. I recommend Robin and the dealership to everyone looking for a new car. worked endlessly to make it happen. Great guy and dealership. I recommend Robin and the dealership to everyone looking for a new car. More
by cruella
Employees Worked With
ROBIN JOHNSON
January 14, 2013
I have been looking around for over a year and finally came across the Nissan Altima through the internet. Went into the Universal Nissan and Charlie Peets made my dad and I feel right at home. A++ Rati came across the Nissan Altima through the internet. Went into the Universal Nissan and Charlie Peets made my dad and I feel right at home. A++ Rating on the customer service. He worked diligently and explain the different types of Nissan Altima makes in a manner that was easy for me to make a decision and the price was ideal to my budget. Needless to say, I am really happy and excited with my purchase. The Quality of the vehicle has surpass my expectations and I thank Charlie Peets for making me feel like I made the best purchase. More
by rvazquez
Employees Worked With
Charlie Peets
January 07, 2013
Very good customer service, great people to work with. I Very good customer service, great people to work with. I felt comfortable with Joseph, he explained all features of the car. Gave me a good offer. Very good customer service, great people to work with. I felt comfortable with Joseph, he explained all features of the car. Gave me a good offer. More
by mari13
Employees Worked With
Joseph Cruz , Joseph Cruz
January 05, 2013
Eduardo del Rio and Dahlia went above and beyond to get me into the vehicle I wanted at a payment within range I was looking for. They were very professional, courteous, and knowledgeable. I would highly me into the vehicle I wanted at a payment within range I was looking for. They were very professional, courteous, and knowledgeable. I would highly recommend Universal Nissan to all my family and friends. Again, I would like to commend Eduardo and Dahlia on the great service they provided and for making this purchase experience a smooth and unforgettable one. Good job guys, Keep up the good work!! All 10's in my book. More
by Awilda Burgos
Employees Worked With
Eduardo Del Rio, Dahlia, Dahlia Deida
December 30, 2012
Chris Oliva and the quality of the product are the TWO reasons this deal was made. He is a great rep for his company. Knowledgable, Friendly and very Patient. It is obvious that he loves what he does. reasons this deal was made. He is a great rep for his company. Knowledgable, Friendly and very Patient. It is obvious that he loves what he does. More
by randybonsai
December 19, 2012
Chris was great to work with. He was a very honest and straight forward guy. I would have no problem referring friends or family back to him straight forward guy. I would have no problem referring friends or family back to him More
by rwsmith1153
