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Universal Nissan
Orlando, FL
2,560 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,560 reviews
May 29, 2013
We came to universal Nissan cuz we got screwed by another dealership in the area. Right away everyone was so open to listening to our story and helping us. They took us around the lot and walked us through dealership in the area. Right away everyone was so open to listening to our story and helping us. They took us around the lot and walked us through all the paper work and explained everything. We also got copies of all the paperwork unlike the last dealership. I will recommend Universal Nissan to everyone I can. More
by Ozzie30us
Employees Worked With
Chris Gallagher
May 28, 2013
I would like to express my sincere appreciation to the great team of people at Universal Nissan Orlando Florida. I reside in Michigan and everything was done over the phone. I was so impressed with the great team of people at Universal Nissan Orlando Florida. I reside in Michigan and everything was done over the phone. I was so impressed with the friendliness and experience of Universal Nissan's staff and I give them a Rating of an A+. Thank you Eduardo & Dahlia for making the vehicle transport to Michigan a big success. I will buy all my vehicles from Universal Nissan and I will definitely will tell other what a great place to shop for a new or used vehicle. Thank you so very much and I couldn't be more happier with my new 370z. Thanks again Eduardo & dahlia John B. Tonack www.universal-nissan.com/index.hhtm More
by JohnTonack
Employees Worked With
Dahlia & Eduardo Del Rio & Liz from accounting, Dahlia Deida
May 28, 2013
Chris was a great salesperson, very knowledgeable and patient. He was the reason we decided to buy instead of thinking about it. He came across as wanting to help, not making the sale. I was tired and patient. He was the reason we decided to buy instead of thinking about it. He came across as wanting to help, not making the sale. I was tired and did not want to haggle and told him that. So he did not play any games and was to the point and quickly gave me his best deal. Will recommend him always. Also another person named Felix, was very helpful in crunching the numbers. He had a great attitude. More
by nycpblue83
Employees Worked With
Chris Arner & Felix ?
May 28, 2013
I had been looking to purchase a car for 5 years and it was worth waiting. I did not only end up with a amazing car but also made an awesome friend. John knows his product and was very professional. We was worth waiting. I did not only end up with a amazing car but also made an awesome friend. John knows his product and was very professional. We had to spend more then 5 hours doing paper work and negotiating and he made it be a fun experience. He spent the entire day working with us and he made it happen. He was wonderful. More
by DudaCastro
Employees Worked With
John Alleyne
May 28, 2013
From the minute I park Mr Sultan Bash was very generous,friendly and always smiling.He offer some drinks,while waiting he ask me if i was hungry because he was going to get me a sandwich across th generous,friendly and always smiling.He offer some drinks,while waiting he ask me if i was hungry because he was going to get me a sandwich across the street, I just started laughing.Great experience.Thank you Mr Bash. More
by jbaileysuarez
Employees Worked With
Sultan Bash
May 27, 2013
Great experience at Universal Nissan. It was our first time there and we bought our first Nissan right away, thanks to Ron Thomas. The place was packed with people and all the sales personnel was helping time there and we bought our first Nissan right away, thanks to Ron Thomas. The place was packed with people and all the sales personnel was helping everybody when we got there. Ron walked up to us and offered his help even thou he was not working in sales department. We ended up staying a little longer then we planned but he and the rest of the team did an amazing job with helping us pick a perfect car for us. Thank you Ron and the whole Nissan organization. Will definitely go again when we decide to buy another car. More
by odbojkas666
Employees Worked With
Ron Thomas
May 27, 2013
Chris was concerned with what we wanted, not with what the company just wanted to sell. Chris spent the extra time to make sure everything was right. I highly recommend Chris. the company just wanted to sell. Chris spent the extra time to make sure everything was right. I highly recommend Chris. More
by Walterwanda
Employees Worked With
Chris, Chris Roman
May 27, 2013
I was in the market for a new car, wanted to see what Nissan had to offer and visited Universal Nissan since we were in the area shopping. Was immediately greeted by a salesman who assisted us in lookin Nissan had to offer and visited Universal Nissan since we were in the area shopping. Was immediately greeted by a salesman who assisted us in looking at a new 2013 Altima. We already knew what model we wanted but let him describe them anyway, then went for a test drive. So we get back to the dealership and I ask him for his bottom line price. The salesmen gives me the MSRP plus various add-ons, basically saying the car would cost sticker price. I told him no one pays sticker price, and asked him again for his bottom line price. He says he needs to go visit with the sales manager. 15 minutes later he comes back and says he can sell it to me for $1000 below sticker price. I told him that's still way above actual sales prices found on websites like Edmunds dot com and TrueCar dot com. Now he starts going into how the car is in hot demand and Nissan's are such great cars and it's mpg is so good, blah, blah, blah, and they can't really do any better. So I asked him if that was his final price, and he said I could make an offer. I told him I wasn't there to play the back and forth, and back and forth again, and back and forth for the tenth time game, just give me your best price. At this point he was again with the I need to go visit the sales manager thing, but I told him we weren't really in the mood to sit around for another 15 minutes waiting and would just leave with the last number he gave. Then he was like let me go get the sales manager and we can all sit down together. I told him not to bother, if they didn't have a bottom line price they could give me any better than sticker price less $1000, there wasn't much need to continue, we were still boatloads away from actual sales prices. So I left and ended up buying completely online, agreed on a price for a new car elsewhere and just went in and signed the papers. And I got it for $500 below invoice, LOL! More
by JakenRobin2013
Employees Worked With
Salesman
May 24, 2013
We were very pleased with our sales person Keith Priestley. He was very friendly, and he made our car buying experience very satisfying. We would definitely recommend him to friends. Priestley. He was very friendly, and he made our car buying experience very satisfying. We would definitely recommend him to friends. More
by mak16
May 22, 2013
Mark was extremely helpful and very knowledgeable about Mark was extremely helpful and very knowledgeable about the product. I would definitely recommend him to anyone looking for a Nissan in the central F Mark was extremely helpful and very knowledgeable about the product. I would definitely recommend him to anyone looking for a Nissan in the central Florida area. Prices were cheaper than other dealerships and the process was pretty fast. More
by Rob101
Employees Worked With
Mark Matadin
