Universal Nissan

I bought a car at this place because my loan provider was offereing a lower interest rate, and boy did I get screwed. I bought a car that had previous damage on it but was not reported. They were dismis offereing a lower interest rate, and boy did I get screwed. I bought a car that had previous damage on it but was not reported. They were dismissive and agressive and combative when I contacted them less than a week after when I discovered the damage which was confirmed by a friend who works at a body shop. After several follow ups they agreed to see it and then of course the song and dance happened here. They promised to fix all of the work and even go above and beyond, gave me their word, showed me the paperwork and then sent me on my way. From there the nightmare continued in scheduling issues, and just plain lying. They are a company with no integrity and honor and I'm ashamed for myself for buying from them, and also for being recommended to them. I'm formally lodging a complaint with the BBB and my credit union. I will warn everyone I know about this place and certainly not say a kind word about them, as I feel violated and frauded. The worse part is when I went back they had several 2012 cars on the lot that had rust on the cars. I pointed it out and they ushered me inside... I would not doubt that this place is selling some cars that were under water or in sea damage. I'm beyond disappointed, the worst car experience in my 25 years of buying cars. AVOID UNIVERSAL NISSAN LIKE THE PLAGUE. More

I drove a company car for many years and did not look forward to purchasing a car upon retiring because of the typicallty high pressure salesmen in the auto industry. I found a car to my liking on line forward to purchasing a car upon retiring because of the typicallty high pressure salesmen in the auto industry. I found a car to my liking on line and called to inquire if it was still on the lot. It was and I got an immediate "VIP" appointment. I also printed the page that offered a better price on line than at the dealership. With fear and trepidation I met with Joe Cruz. He was the consummate professional: knowledgeable, courteous, and low-key as to sales. He wanted me to be totally satisfied and took me for a test drive. It was a great experience: finding a car, paying a reasonable price, having all paperwork completed quickly, and driving away in less than two hours. I'm sold on Universal Nissan! More

Robin was so great to work with. I bought the car over the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! More

I had a very difficult situation where I was upside down in one vehicle, but needed to get a new vehicle for myself and my teenage daughter. Many dealerships would not even take the time to speak with me. A in one vehicle, but needed to get a new vehicle for myself and my teenage daughter. Many dealerships would not even take the time to speak with me. After contacting Universal Nissan, I was able to be in both vehicles within two days of my initial contact. The staff worked hard to make sure we could have the vehicles we needed, at a price we could afford. More

It was time to upgrade my 2001 Altima. Since I purchased my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfec my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfect one. The exact color and features I wanted. The sales process was easy and they worked hard to get me the best financing. I ended up getting a lower rate than the initial quote! The staff is very friendly and works hard to get you in the car you want. More

Called to speak to dealership about a new Quest. Rebates were great and I had a trade in. Set up almost everything over the phone and through email. Went after work on Friday to get my trade appraised. Di were great and I had a trade in. Set up almost everything over the phone and through email. Went after work on Friday to get my trade appraised. Did not expect the deal to happen that night. Six (long) hours later, I was driving off the lot in my new Quest. They managed to keep me in my price range with my down payment. Very happy. More

This was the GREATEST new car buy I have ever had.. Robin worked endlessly to make it happen. Great guy and dealership. I recommend Robin and the dealership to everyone looking for a new car. worked endlessly to make it happen. Great guy and dealership. I recommend Robin and the dealership to everyone looking for a new car. More

I have been looking around for over a year and finally came across the Nissan Altima through the internet. Went into the Universal Nissan and Charlie Peets made my dad and I feel right at home. A++ Rati came across the Nissan Altima through the internet. Went into the Universal Nissan and Charlie Peets made my dad and I feel right at home. A++ Rating on the customer service. He worked diligently and explain the different types of Nissan Altima makes in a manner that was easy for me to make a decision and the price was ideal to my budget. Needless to say, I am really happy and excited with my purchase. The Quality of the vehicle has surpass my expectations and I thank Charlie Peets for making me feel like I made the best purchase. More

Very good customer service, great people to work with. I Very good customer service, great people to work with. I felt comfortable with Joseph, he explained all features of the car. Gave me a good offer. Very good customer service, great people to work with. I felt comfortable with Joseph, he explained all features of the car. Gave me a good offer. More

Eduardo del Rio and Dahlia went above and beyond to get me into the vehicle I wanted at a payment within range I was looking for. They were very professional, courteous, and knowledgeable. I would highly me into the vehicle I wanted at a payment within range I was looking for. They were very professional, courteous, and knowledgeable. I would highly recommend Universal Nissan to all my family and friends. Again, I would like to commend Eduardo and Dahlia on the great service they provided and for making this purchase experience a smooth and unforgettable one. Good job guys, Keep up the good work!! All 10's in my book. More