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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,544 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,544 reviews

January 02, 2024

Was pretty good. My experience very well. The person that work with me very good. The finance person was very polite and he explained me all consern about the car. More

by irivera52@msn.com
Recommend Dealer
Yes
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Jan 02, 2024 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Jan 14, 2024 -

irivera52@msn.com responded

He was very well with me and family.

January 02, 2024

Professionalism, thorough information, and taking delivery of vehicle are all severely lacking quality when compared to your competition. I would even go so far as to say shady business practices, an More

by BRIANSPATRICK
Recommend Dealer
No
Employees Worked With
John Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Smith
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Jan 02, 2024 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

Jan 14, 2024 -

BRIANSPATRICK responded

If there comes a time when you're truly ready to listen, and fairly compensate me for my terrible experience with your unprofessional, ignorant, and unscrupulous staff, and reimburse me for the expenses I incurred due to the atrocious issues I discovered while taking delivery of my CPO 2022 Genesis GV70 Sport Prestige, I'll be more than happy to take your call at: (561) 306-6695. Feel free to Text me if I don't answer...

January 02, 2024

Very good , excellent is all that I can tell you! Please finish this survey!! Thanks!!! More

by dora.jara25
Recommend Dealer
Yes
Employees Worked With
Diego Rodríguez
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Jan 02, 2024 -

Universal Nissan responded

Thank you!! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 02, 2024

It was a great experience. They made the process smooth and easy. I didn't have to worry about anything including the insurance portion. I also liked that they walked me throug More

by BURKERAESHAWN
Recommend Dealer
Yes
Employees Worked With
Albert
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Jan 02, 2024 -

Universal Nissan responded

Shawn, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 02, 2024

He was pleasant professional and polite. When my car was ready he texted me. Knowledgable More

by pennachic79
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Jan 02, 2024 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 01, 2024

I purchased many Nissan cars over the years. Mr Safaraz Ahmed is by far the easiest and most knowledgeable person to work with. My wife and I felt he had our best interests in mind, wasn’t pus More

by zephyrine28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Sarfaraz and truly appreciate your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 01, 2024

Very helpful, explained the whole process and got us as close to what we were looking for More

by tgarcia219
Recommend Dealer
Yes
Employees Worked With
Darrin Diaz
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Jan 02, 2024 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 31, 2023

Was the worst car by experience I ever had. It was more convoluted than necessary. They couldn't have made it more difficult. And trying to get extra money out of a young person with a family t More

by dawniangl
Recommend Dealer
No
Employees Worked With
Victor Arana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Arana
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Jan 03, 2024 -

Universal Nissan responded

Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

December 31, 2023

Excellent excellent person, with a lot of knowledge in his work excellent atention Good communication More

by Lsanchez2302
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Dec 31, 2023 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 26, 2023

Never seen anyone upon arriving at the dealership. Wasnt even acknowleged 🤬 will not return to the dealership for sure!! More

by Tonka1823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maldanado
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Dec 31, 2023 -

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. Gina Nava Reputation Manager gnava@universalnissan.com

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