Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,464 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,464 reviews
May 27, 2013
Chris was concerned with what we wanted, not with what the company just wanted to sell. Chris spent the extra time to make sure everything was right. I highly recommend Chris. the company just wanted to sell. Chris spent the extra time to make sure everything was right. I highly recommend Chris. More
by Walterwanda
Employees Worked With
Chris, Chris Roman
May 27, 2013
I was in the market for a new car, wanted to see what Nissan had to offer and visited Universal Nissan since we were in the area shopping. Was immediately greeted by a salesman who assisted us in lookin Nissan had to offer and visited Universal Nissan since we were in the area shopping. Was immediately greeted by a salesman who assisted us in looking at a new 2013 Altima. We already knew what model we wanted but let him describe them anyway, then went for a test drive. So we get back to the dealership and I ask him for his bottom line price. The salesmen gives me the MSRP plus various add-ons, basically saying the car would cost sticker price. I told him no one pays sticker price, and asked him again for his bottom line price. He says he needs to go visit with the sales manager. 15 minutes later he comes back and says he can sell it to me for $1000 below sticker price. I told him that's still way above actual sales prices found on websites like Edmunds dot com and TrueCar dot com. Now he starts going into how the car is in hot demand and Nissan's are such great cars and it's mpg is so good, blah, blah, blah, and they can't really do any better. So I asked him if that was his final price, and he said I could make an offer. I told him I wasn't there to play the back and forth, and back and forth again, and back and forth for the tenth time game, just give me your best price. At this point he was again with the I need to go visit the sales manager thing, but I told him we weren't really in the mood to sit around for another 15 minutes waiting and would just leave with the last number he gave. Then he was like let me go get the sales manager and we can all sit down together. I told him not to bother, if they didn't have a bottom line price they could give me any better than sticker price less $1000, there wasn't much need to continue, we were still boatloads away from actual sales prices. So I left and ended up buying completely online, agreed on a price for a new car elsewhere and just went in and signed the papers. And I got it for $500 below invoice, LOL! More
by JakenRobin2013
Employees Worked With
Salesman
May 24, 2013
We were very pleased with our sales person Keith Priestley. He was very friendly, and he made our car buying experience very satisfying. We would definitely recommend him to friends. Priestley. He was very friendly, and he made our car buying experience very satisfying. We would definitely recommend him to friends. More
by mak16
May 22, 2013
Mark was extremely helpful and very knowledgeable about Mark was extremely helpful and very knowledgeable about the product. I would definitely recommend him to anyone looking for a Nissan in the central F Mark was extremely helpful and very knowledgeable about the product. I would definitely recommend him to anyone looking for a Nissan in the central Florida area. Prices were cheaper than other dealerships and the process was pretty fast. More
by Rob101
Employees Worked With
Mark Matadin
May 22, 2013
My experience at Universal Nissan was great and i would recommend buying a car here!!!! I had a very bad experience at Starling Chevrolet to the point where i was giving up on buying a car even though the recommend buying a car here!!!! I had a very bad experience at Starling Chevrolet to the point where i was giving up on buying a car even though the gentleman that was helping me at the beginning of the transaction had good customer service cannot say the same for the guy that is in the back office Tony he is very rude and wants to fast talk you into signing so you don't realize that they are not charging you the price you were promised and once he notices that you know math and know what you are talking about he gets super rude and he even had a very discriminating reaction. But on the other hand Eduardo Del Rio from Universal Nissan made it so easy and didn't go back and forth with prices he was clear straight to the point with the prices that fit my needs, i first called and asked about the car and on my way with the previous experience i had with there so called competitors i was ready to be played around with but on the contrar very easy and the price they gave me over the phone is exactly what i was told when i got there. Super happy customer definitely recommend Universal Nissan and Eduardo to everyone!!!!! More
by daanci
Employees Worked With
Eduardo del Rio
May 22, 2013
Awesome experience at Universal Nissan, Edwin listened very carefully to my needs and made sure he met each and everyone of them. He was willing to give me all the information I wanted without any kind o very carefully to my needs and made sure he met each and everyone of them. He was willing to give me all the information I wanted without any kind of commitment or pressure. This is my second car from Universal Nissan and I am definitely coming back. More
by EddieCO
Employees Worked With
Edwin Vargas, Hiram and Joe Cruz, Joseph Cruz
May 22, 2013
Mr. Sacco spent hours letting me test drive the correct car or van for me he went over and above and wonderful and informative...and very helpful...... car or van for me he went over and above and wonderful and informative...and very helpful...... More
by clancy5374
Employees Worked With
Javier Sacco
May 22, 2013
On 5/10/13 my wife and I entered Universal Nissan dealership parking lot, looking at the cars. Mr Guerrero greeted us asked if he could be of help to us. I told him what I were looking for.He was ver dealership parking lot, looking at the cars. Mr Guerrero greeted us asked if he could be of help to us. I told him what I were looking for.He was very professional, knows every details about the car we purchased. Mr Joe Cruz also helped us with the finances. We are very happy with the car. More
by 3193325
Employees Worked With
Frank Guerrero
May 21, 2013
If you are looking for the best customer service team then you don't have to look further than Universal Nissan. The staff is above expectation, very inviting and always eager to help you. On April 18, 2 then you don't have to look further than Universal Nissan. The staff is above expectation, very inviting and always eager to help you. On April 18, 2013, I purchased a Nissan Altima and Sarfaraz Ahmed help me along with his manager Deya. Both were very helpful in providing me with all the information on my vehicle. Hiram Rivera, in the finance department was amazing too, He informed me about all the importance on having extra coverage on my pre-owned Nissan, which I thank him for all the insight. The most outstanding service was on the 27th of April, when my battery died and only couple of days after purchase, I brought my car back to the dealership and Sultan Bash, took his time from his work and with all the patience took me to an auto parts store and replace the battery for me at no cost. I was so relieved that I had my car running again with out no problems. I encourage any one who is in the market to purchase a new or pre-owned car that this is the place where you want to go and buy it from, no question asked. Thank you guys for everything Mily More
by rob34
Employees Worked With
Other Employees :
Sultan Bash, Sarfaraz Ahmed, Hiram Rivera and Deya, Hiram Rivera
May 21, 2013
Universal Nissan gave me the best service. Everyone was super attentive. Despite my credit problems they really worked hard to get me a great deal. I am very happy with my payment, and my car!! I got exa super attentive. Despite my credit problems they really worked hard to get me a great deal. I am very happy with my payment, and my car!! I got exactly what I wanted. Carlos Vega and Guillermo Faria are the best! More
by lasexyvero
Employees Worked With
Carlos Vega
