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Universal Nissan
Orlando, FL
2,523 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,523 reviews
September 03, 2013
I would recommend this dealership and salesman to anyone looking to purchase a vehicle. Jay Velasquez is a remarkable salesman who helped my son purchase his first car. From Jay to the manager to the financ looking to purchase a vehicle. Jay Velasquez is a remarkable salesman who helped my son purchase his first car. From Jay to the manager to the finance man, everyone was exceptional. Please purchase your car at Universal Nissan and see Jay Velasquez he is such a nice friendly person. Happy Customer....N Gordon & J Mckenzie from Orlando More
by nikitaanddem
Employees Worked With
Jay Velasquez
September 03, 2013
Working with Chris Oliva was like working with a friend that I had known for years. He was very helpful and patient with us. The manager Willie was also very friendly and helpful. The whole experience was that I had known for years. He was very helpful and patient with us. The manager Willie was also very friendly and helpful. The whole experience was well worth the nearly 4 hour wait. More
by LuRodriguez
September 01, 2013
Robin was up front with all of the information about the Juke that I was interested in. He also took the time to explain the process of how the dealership does it's business and there was absolutely no pres Juke that I was interested in. He also took the time to explain the process of how the dealership does it's business and there was absolutely no pressure. I used the Internet to find the dealership and I was impressed from the start. Josh Muniz, the financing whiz, took great interest in me and made sure that I knew every detail of the sale. Even when I left the dealership with the vehicle, thinking everything was settled, Josh kept working for a week to make a great deal even better! Both Robin and Josh went out of their way to keep me informed and comfortable with my purchase. I love my Juke! I believe I that I will be a "customer for life!" More
by Brent13
Employees Worked With
Robin Johnson
August 31, 2013
Excellent customer service provided. Great location and ammenities. Wide selection of pre-owned cars. They made possible our goal price and target vehicles. Awesome experience. ammenities. Wide selection of pre-owned cars. They made possible our goal price and target vehicles. Awesome experience. More
by carilynn5
Employees Worked With
Ronnie Sibera
August 28, 2013
Eduardo was very helpful and patient with us during our entire time at the dealership. We drove 3-4 vehicles and he was very knowledgeable about what their special features were and whether they fit our li entire time at the dealership. We drove 3-4 vehicles and he was very knowledgeable about what their special features were and whether they fit our lifestyle needs. Eduardo asked great questions to suggest new styles to us. We appreciated the fact that he knew we are on a budget with our daugther in college and helped us find just the right car, with a payment we could afford. He took great care of us. More
by LauraKessler
Employees Worked With
Eduardo Del Rio
August 25, 2013
Great inventory and the sales team takes their time. Great customer service and I got a great vehicle and a great price. I will definitely recommend my vehicle and this dealership. Great customer service and I got a great vehicle and a great price. I will definitely recommend my vehicle and this dealership. More
by ltousent
Employees Worked With
Eduardo Del Rio
August 22, 2013
Great overall service. Thank you! Chris was very attentive and seemed to really care that I got the best service and best overall deal. I wish there were more sales people like him. attentive and seemed to really care that I got the best service and best overall deal. I wish there were more sales people like him. More
by Pamela78
August 22, 2013
I really didn't know what to expect when I went into the dealership. I saw a vehicle online that I was very interested in, so I met with Eduardo Del Rio from the internet sales department. My experien the dealership. I saw a vehicle online that I was very interested in, so I met with Eduardo Del Rio from the internet sales department. My experience with him was absolutely wonderful. Not at one time did I feel pressured into buying the car. He was very knowledgeable, friendly and most importantly very professional. I will definitely recommend him and this dealership to my friends and co-workers. Very satisfied More
by arlisa2701
Employees Worked With
Eduardo Del Rio
August 20, 2013
Great experience. Friendly and honest workers. They adressed all concerns and went above and beyond to help me with my vehicle. Even with my credit issues I left with the vehicle I wanted at a great pr adressed all concerns and went above and beyond to help me with my vehicle. Even with my credit issues I left with the vehicle I wanted at a great price. More
by jenniepoohie
Employees Worked With
Ronnie Siberia
