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Universal Nissan
Orlando, FL
2,513 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,513 reviews
October 21, 2013
The attention that we received was outstanding. Mr. Del Rio was very courteous and knowlegeable. Your manager Norm was also very helpful. I wish to express my most sincere thanks to them both for their exc Rio was very courteous and knowlegeable. Your manager Norm was also very helpful. I wish to express my most sincere thanks to them both for their excellent attentiveness and friendliness. More
by pupo1126
Employees Worked With
Eduardo Del Rio
October 21, 2013
Extremely helpful and knowledgable about the different models. Really went the extra mile to make sure we got to where I needed to be and was satisfied walking out the door at the end of the day. Additi models. Really went the extra mile to make sure we got to where I needed to be and was satisfied walking out the door at the end of the day. Additionally took the time to check back in to see how I like my new vehicle after the fact. Would send all family and friends to work with Eduardo Del Rio from universal nissan. More
by Shanearonson
Employees Worked With
Eduardo Del Rio
October 19, 2013
Aaron was a great help in finding a car that fit me. He sat through countless test drives until i found my car. Knowledgeable about the cars and if there was something he didn't know about a car he would f sat through countless test drives until i found my car. Knowledgeable about the cars and if there was something he didn't know about a car he would find out instead of beat around the bush like other dealers. He also got my payments to a very reasonable rate for me being a first buyer.If you go to Universal Nissan, I highly recommend you ask for Aaron if you want someone who actually cares about his costumers and not try to sell you the first car you see on the lot. More
by Gasman15436
Employees Worked With
Aaron
October 17, 2013
I found salesman Robin Johnson to be a breathe of fresh air in buying a car. He was very professional, knowledgeable, thorough, attentive and real. air in buying a car. He was very professional, knowledgeable, thorough, attentive and real. More
by karedid
Employees Worked With
Robin Johnson
October 10, 2013
GREAT EXPERIENCE! THE STAFF VERY FRIENDLY, AFTER SEARCHING A LOT I FOUND THAT UNIVERSAL NISSAN HAS THE BEST PRICES AROUND, THERE WERE NO HIDDEN FEES. DEFINITELY RECOMMEND SEARCHING A LOT I FOUND THAT UNIVERSAL NISSAN HAS THE BEST PRICES AROUND, THERE WERE NO HIDDEN FEES. DEFINITELY RECOMMEND More
by KatherineHenao
Employees Worked With
EDUARDO DEL RIO
October 08, 2013
My experience at this dealership was very responsive and upbeat to my liking for me and my family. My deal between me and my dealer was handled with care and had been done professionally. I was pleased to k upbeat to my liking for me and my family. My deal between me and my dealer was handled with care and had been done professionally. I was pleased to know that I would be in good hands. More
by pattersonjermaine
Employees Worked With
Christopher Gallagher
October 07, 2013
I hate purchasing a car and the salesmanship games but Robin was honest and made it a great experience! We didn't have to negotiate a price, I knew what it was without the haggling. Robin was honest and made it a great experience! We didn't have to negotiate a price, I knew what it was without the haggling. More
by JDC1
Employees Worked With
Robin
October 07, 2013
This dealership has the WORST customer service. I purchased in 07 a 08 Titan SE Flex. WITH A TOWING PACKAGE. here it is 2013 and I just now go to use the towing hitch and plug everything in and WOW t purchased in 07 a 08 Titan SE Flex. WITH A TOWING PACKAGE. here it is 2013 and I just now go to use the towing hitch and plug everything in and WOW there are no towing relays.... So I call in and was transferred to Sales where someone picked up the phone and left it off the hook. Well all I hear is a guy telling another associate that this customer is going to be mad there are no relays. So I hang up and call back again to be transferred to a sales manager Josh. He calls me back and tells me that they are 109 bucks and that he would do me a favor at his cost of 70 bucks... WHAT THE HECK... I bought this truck WITH TOWING PACKAGE and there trying to charge me for the towing relays??? More
by OrlJay08
Employees Worked With
Josh
October 06, 2013
WOW!! What an experience we had sopping here. From the moment we walked in to the moment we left, we were treated with respect and kindness. We met employees who didn't even have anything to do with us t moment we walked in to the moment we left, we were treated with respect and kindness. We met employees who didn't even have anything to do with us that treated us like family. And Eduardo, what a fantastic person. He showed us everything we wanted to see and even made recommendations on cars we might be interested in. Vehicles that met our needs, not just a higher price vehicle. We will be going back to this dealership and will highly recommend Eduardo to anyone who asks us. Thank you Ed. More
by Antortiz
Employees Worked With
Eduardo Del Rio
October 06, 2013
I would like to edit my previous review. I was looking at many dealerships' websites and found a good deal online for a pre-owned vehicle at this dealership. I made an appointment to see the vehicle. I purch many dealerships' websites and found a good deal online for a pre-owned vehicle at this dealership. I made an appointment to see the vehicle. I purchased the vehicle even though it did not have some of the features I had hoped for. I noticed some issues with the vehicle as I was leaving dealership. The manager is working on having the issues repaired. I appreciate the manager's follow up with me. They want to provide good customer service. The dealership is large, clean and the employees are very friendly. More
by amy110
Employees Worked With
Salesperson: John Dias; Store Manger: Norm; Financial Mgr: Josh M., John Dias, Norm Leblanc
