Universal Nissan

Their service was perfect the institution was comfortable and the sales persons that attend me help me to find a car that meets my needs. and the sales persons that attend me help me to find a car that meets my needs. More

I had a wonderful experience, John Diaz did everything I asked for and helped me get the car I wanted. Great customer Service!! and Great attention to detail. He asked the right question and went directly asked for and helped me get the car I wanted. Great customer Service!! and Great attention to detail. He asked the right question and went directly to the point. We felt that he did not waste our time at all. Once again Great Service I have already forward his information to a friend to purchase a new vehicle. More

On January 18, 2014 I purchased a used 2013 370Z from Universal Nissan in Orlando, Fl. I had made 3 or 4 trips to the dealer to look at several 370Zs and was interested in a 2012 and a 2013. The salesman Universal Nissan in Orlando, Fl. I had made 3 or 4 trips to the dealer to look at several 370Zs and was interested in a 2012 and a 2013. The salesman explained that the 2013 was a Touring model which is the next model up from a basic and it is more expensive than the base model. He pointed out that the car had Brembo Brakes, the rear spoiler, the premium 19" wheels which is all part of the "Sport" package. During the negotiation period the salesman repeatedly told me that the car was a "Touring" model and what a great price I was getting for a "Touring" model. At one point he showed me a 2014 370Z parked out by the main entrance which was the same color as the one I was looking at. He said it was the exact same car I was looking at only a 2014. That car was a "Touring" model with the "Sport" package and the window stickers was around $43,000. I made the purchase thinking I was purchasing a 2013 370Z "Touring" with the Sports Package. It wasn't until my brother sent me an original Nissan brochure for the 2013 370Z, and I read through it that I realized that the car was not a "Touring" model but in fact a "Base" model with the Sports package. I contacted the salesman telling him how disappointed I was that he misrepresented the car to me he said he didn't know it was a "Basic" model. The sales Mgr called me and basically told me there was nothing he could do bu did admit that it was possible that the cars window sticker erroneously listed the car as a "Touring" model. In my opinion I was cheated and never would have offered the amount I did had I not been mislead that the car was a "Touring" model when in fact it is a "Basic" model. At this point I'm just waiting to hear back from an Attorney that handles car dealer fraud. More

Great job by salesperson in helping me find an affordable car in my price range. Was in and out in of the dealership in less than two hours. car in my price range. Was in and out in of the dealership in less than two hours. More

I was happy with the experience because it was smooth and had a friendly feeling to the dealership and it was a joy to have that quality of work. had a friendly feeling to the dealership and it was a joy to have that quality of work. More

Chris and the staff at Nissan were fantastic. I greatly appreciate the opportunity and the effort Chris made in order to get me in my new car. Chris went above and beyond and even followed up with me to m appreciate the opportunity and the effort Chris made in order to get me in my new car. Chris went above and beyond and even followed up with me to make sure everything was working ok. Chris has been very helpful in answering my questions, even after the sale. I have already recommended Chris to 2 other people. He made my experience as pain-free as possible, and fun. I will definitely come back to see Chris and Unviersal Nissan for my next purchase. More

Was told could turn in lease early to lease a new vehicle back on 7/31/13. Nissan corporate was going to pay last 3 months as part of a program running. Left old vehicle there, transferred plates, completed back on 7/31/13. Nissan corporate was going to pay last 3 months as part of a program running. Left old vehicle there, transferred plates, completed paperwork and left in new car. Months later receive bills from Nissan corp saying we still owe them those last 3 months. UNIVERSAL NISSAN never finished paperwork, sat on everything, and when they finally did the program was over so Nissan was chasing US THE CUSTOMER for the money. Been trying for months to have them correct but won't. Their General Sales Managers (Anthony Guillame) & Finance Director (Chip Calpey) both after reviewing said nothing they can do because now Nissan Corporate doesn't want to honor the promotion they were running since dealership dropped the ball. Nissan corp said they don't even have proof of us transferring plates which sounds like illegal. We the CUSTOMER now have to spend countless hours, shopping for legal council, and talking to Nissan corp for their mistake and Universal Nissan wants to now stick the customer with the outstanding balance. Got a call today from reg finance mgr that did our paperwork telling us too bad and you do what you have to do but they aren't going to fix it. AVOID THIS PLACE! More

I bought a new car and the next day had a question , the dealer never called me back . I called 7 times . I let a few days go by and called again . they are only interested in you when your buying, not aft dealer never called me back . I called 7 times . I let a few days go by and called again . they are only interested in you when your buying, not after. I called my sales person Chris Gallagher . he told me he would get my answer and never called back . when I got him on the phone a few days later ,he said he was busy and would call me back and never did . I would never go there again . you have been warned . More

The attention given to me by my salesman Ed was excellent. He is very courteous and attentive, and I almost can't wait to buy another truck from him. I hardly ever get a good feeling from a dealers excellent. He is very courteous and attentive, and I almost can't wait to buy another truck from him. I hardly ever get a good feeling from a dealership, but these people have their act together. Jim G. More

Chris was nice to work with. He is very personable. This is the second vehicle I bought there and both experiences were great. The second time was better because we were finished must faster. Overall This is the second vehicle I bought there and both experiences were great. The second time was better because we were finished must faster. Overall I enjoyed the experience. More