Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,537 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,538 reviews
December 10, 2024
The dealership did a great job meeting my needs. I told them what I was looking for and the accessories. I told them what I was looking for and the accessories. More
by kerryhinkle1971
Verified Customer
December 10, 2024
This was one of the best & easiest car shopping experiences I have ever had! I live about 3 hours south in Fort Lauderdale & connected with Joshua Gum the online sales manager prior to my visit. I experiences I have ever had! I live about 3 hours south in Fort Lauderdale & connected with Joshua Gum the online sales manager prior to my visit. I explained what I was looking for and he quickly checked the inventory and worked the lease pricing with the Genesis salesperson Jacob McKinney and sent them over to me. I was pleased with the numbers and was able to complete most to the initial paperwork & place a deposit to hold the vehicle for me to get it the next day. Being able to communicate with Joshua virtually to shop was such a relief and he was attentive to my questions & messages. Once I arrived at the dealership, the car trade-in appraisal was smooth and even the finance office processing with Billy was fast & painless. I am so impressed with both Joshua & Jacob, they were so helpful, kind & accommodating. I really appreciate that everyone makes you feel very comfortable & didn’t put any pressure or try to upsell me on extra packages & stuff like other dealerships do. It was worth the 3-hour journey to have excellent customer service at Universal. I have already been referring the Universal to friends in the market for a new car! More
by MILLER.SARA92
Employees Worked With
Joshua Gum, Jacob McKinney
December 10, 2024
Very helpful is our 3 rd deal at this dealer, Julian Vila did a great job did a great job More
by ildemarozerpa
December 09, 2024
For me you dealership is the in Orlando Kissimmee area. That’s why I refer people there That’s why I refer people there More
by DESIGUERDES
December 08, 2024
friendly,no pressure to buy this one or that one. fair offer on trade in,salesperson knowledgeable and helpful. fair offer on trade in,salesperson knowledgeable and helpful. More
by stevehoghunter
November 30, 2024
The sales rep was very very knowledgeable and took his time listening to my needs! time listening to my needs! More
by Tony
Employees Worked With
November 30, 2024
Many helpers ! Busy place ! 👍👍 However , you will still need to fight for the better deal…. ( liked most of the dealership ) Must activate the newly purchased c Busy place ! 👍👍 However , you will still need to fight for the better deal…. ( liked most of the dealership ) Must activate the newly purchased car insurance before leaving the dealership , Otherwise , they won’t release the car . First time in my life …..🤔🤔🤔🤔 More
by Golfgary68
November 28, 2024
Best dealership to buy a car from always friendly and helpful. We will definitely buy our next cars from there as well. helpful. We will definitely buy our next cars from there as well. More
by JULM1963
November 25, 2024
Excelente muy complacido son muy profesionales siempre te tratan de ayudar para que salgas satisfecho tratan de ayudar para que salgas satisfecho More
by Humberto
Employees Worked With
