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Universal Nissan
Orlando, FL
2,566 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,566 reviews
January 31, 2025
Was horrible. The dealership committed fraud by writing a deal with a percentage they knew they could not get. Then 7 days later contacts me and told me the I need The dealership committed fraud by writing a deal with a percentage they knew they could not get. Then 7 days later contacts me and told me the I needed to accept a high percentage. They also refused to fix the passenger mirror which was agreed upon verbally during the buying process. They also agreed to sell me two new rear tires at cost, but once I obtained my own finance they refused to take my call. More
by PITCHERD
January 29, 2025
I’m on my third Rogue. Our salesman CJ was wonderful. You had a better choice than the dealer in Pa. The information screen is different than my old rogue. It would have be Our salesman CJ was wonderful. You had a better choice than the dealer in Pa. The information screen is different than my old rogue. It would have been nice to have had a little more instruction setting that up. We were impressed with the dealership. My only complaint is the length of time we were there. More
by maryjo6620
Verified CustomerJanuary 24, 2025
Raul from Nissan is the most professional sales consultant I’ve ever worked with, I will definitely be coming back for my next Nissan Armada and will bring all my friends and family over to Raul, i consultant I’ve ever worked with, I will definitely be coming back for my next Nissan Armada and will bring all my friends and family over to Raul, if you’re in the market for a vehicle you must see Raul from Nissan More
by joedurga91
January 21, 2025
Excellent people with the knowledge with nissan cars, excellent service with the sales person and managers excellent service with the sales person and managers More
by julio0266
January 18, 2025
Horrible. After 2 weeks still do not have my check. Traded my car on 1/4/25 and was told my check would be ready on 1/6/25. 2 Weeks later, nothing but lies and After 2 weeks still do not have my check. Traded my car on 1/4/25 and was told my check would be ready on 1/6/25. 2 Weeks later, nothing but lies and still no check. I want my $8,400!!!!!!!!!!! More
by bmknupp
January 16, 2025
Working with them was easy. They understood my needs and were not high pressure sales people. And their concern for me after the sale was second to none. They understood my needs and were not high pressure sales people. And their concern for me after the sale was second to none. More
by GETRW
Employees Worked With
Jennifer Cacciola
January 16, 2025
Experience was great, simple and honest with no surprises at the end. Definitely recommend them. at the end. Definitely recommend them. More
by ratorres13
January 16, 2025
Easy to work with. Straight forward, honest, and responsive. Will buy from Chris Green again. Straight forward, honest, and responsive. Will buy from Chris Green again. More
by JoeN
Employees Worked With
