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Universal Nissan
Orlando, FL
2,479 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,479 reviews
May 08, 2014
Excellent customer service! Chris made my experience very pleasant. My sale was very challenging and he was dedicated and determined to getting me the car I wanted. Thanks again Chris made my experience very pleasant. My sale was very challenging and he was dedicated and determined to getting me the car I wanted. Thanks again for making it possible. :) More
by cristyongay
May 08, 2014
Car buying experience Overall experience was great. Melvin was a great help in making our decision easy and painless.Would definitely send business his way in the future Overall experience was great. Melvin was a great help in making our decision easy and painless.Would definitely send business his way in the future More
by cjays81
May 06, 2014
Great Experience I bought a brand new Nissan Altima on 05/04/2014, and would like to say how effortless and wonderful my experience was with my Sales Manager Eduardo D I bought a brand new Nissan Altima on 05/04/2014, and would like to say how effortless and wonderful my experience was with my Sales Manager Eduardo Del Rio!!! He was very professional, and never pressured me to buy anything, he listened to my needs, and found the right deal for me!!! I never thought I would walk away with a brand new car because of my credit, but he worked very hard to make sure that I received the best deal possible. I would recommend my family members, as well as my friends when they ask about purchasing a car!! I love my new Altima and Nissan family!!! Keep up the great work Universal Nissan!! More
by NikkiRampersad
May 06, 2014
Be Smart and Don't buy from this Dealership Buyers, be aware of Universal Nissan. They have great sales Façade, where they treat you good while you are buying the car and then they use intimidat Buyers, be aware of Universal Nissan. They have great sales Façade, where they treat you good while you are buying the car and then they use intimidation, and pressure techniques to get you to sign quickly so you don’t notice the additional money they stealing from you. On our transaction, I brought my own finance, but they misled me to believe that using their finance was going to be beneficial for me. Once I received the loan document 3 weeks later I discovered they overpriced the car and billed to my loan. I called the Finance Manager and he said he will refund me that money. However, the Finance Director was very explicit to tell me that I should have used my own financing which was cheaper than what they offered. I will probably never buy another Nissan, just because of this horrible experience. Especially, never buy it from Universal Nissan. The only person that is worth anything in that dealership is Eduardo del Rio, but don’t ever trust their finance department, they will pressure you to get into something you don’t understand. At this point I have a claim with the Florida Department of Financial Regulation, and another claim with BBB. After you have read this statement, if you decide to buy from Universal Nissan at least you were advised of the risks that can happen. You will receive your loan documentation showing a higher amount from the out of the door price they quoted you. So at this stage is your decision, are you going to sponsor a dealership that uses low life type of practices to get rich from your money or you going to give your business to a company that will treat you with respect and have the time to explain all the details. Buyers, be aware of Universal Nissan’s fraudulent tactics on their finance department. More
by GeoK
Employees Worked With
Dahlia Deida, Louis 'Chip' Calpey
May 04, 2014
Great Customer Service I recently bought a Infinity G37 from Eduardo and John at Universal Nissan Orlando. I had a great experience during my purchase. Both Eduardo Del Rio I recently bought a Infinity G37 from Eduardo and John at Universal Nissan Orlando. I had a great experience during my purchase. Both Eduardo Del Rio and John Dias were friendly, knowledgeable, courteous. I only spent about 3 hours at the dealership from the time I arrived to the time I received the vehicle delivered at my home. Everything was explained in details. They made sure I had everything I needed before I left the dealership. They made my experience very comfortable. I recommend this dealership and sales agents. They are great at what they do. I will be coming back once I decide to buy another vehicle. :) More
by MARJIM0106
Employees Worked With
John Dias
April 29, 2014
excellent customer service I have never went to a dealership where I was treated just like family. These two gentlemen made my husband and I feel so comfortable. I have never went to a dealership where I was treated just like family. These two gentlemen made my husband and I feel so comfortable. More
by csfitcher
Employees Worked With
John Diaz, Steven McGill
April 24, 2014
Thanks Great experience in costumers services very pleasant and I recommend to everyone who want to buy a car. Thank you Chris Gallagher and Hiram Rivera for Great experience in costumers services very pleasant and I recommend to everyone who want to buy a car. Thank you Chris Gallagher and Hiram Rivera for your outstanding service in my process to buy my car. More
by BrendalizDelgado
Employees Worked With
Hiram Rivera
April 23, 2014
Oil Change On April 19th I came in for an oil change. Ozzie Martinez introduced himself and made me an offer I could'nt refused. I based my decision on his knowl On April 19th I came in for an oil change. Ozzie Martinez introduced himself and made me an offer I could'nt refused. I based my decision on his knowledge of the vehicle, professionalism and poise. I will definitely recommend this dealership and (Ozzie) in the future to friends and family. Thanks for giving me the opportunity to upgrade my vehicle. I really enjoy driving now!!!!!! More
by assatte27
Employees Worked With
Ozzie Martinez
April 22, 2014
Amazing service by Eduardo Del Rio I started my day going car quote shopping and ended it driving home in a brand new car! The service that Eduardo Del Rio provided was by far the best! I started my day going car quote shopping and ended it driving home in a brand new car! The service that Eduardo Del Rio provided was by far the best! From the moment I made my first inquiry on the Universal Nissan website and Eduardo answered right away. Even when I was still thinking about it he made sure to keep in touch. He remembered my preferences, was very attentive and understood my limitations. Then he delivered exactly what I wanted and I went home in my brand new car!!!! More
by CristinaRomeroTavarez
Employees Worked With
Hiram Rivera
April 21, 2014
Excellent Service with Eduardo Del Rio Since the first phone call we had with Eduardo Del Rio... we could tell the experience buying a new car was going to be different. Its been a while si Since the first phone call we had with Eduardo Del Rio... we could tell the experience buying a new car was going to be different. Its been a while since we have bought new cars and we had forgotten how stressful this can be. We started our search Friday of last week and and visited, searched online, called several dealerships in the Orlando area. We were very disappointed and even angry with how we were treated by sales associates and even managers in these dealerships. When we called Eduardo, we noticed how honestly he was talking, the one thing that made us go to the dealership was how he even texted us a photo of the car we were looking for, just so we were confident that, in deed, they had the car. Once we got there we liked how organized is the dealership, and of course all the attentions Eduardo gave us. He is was great with us and made the experience of buying a car, an enjoyable one. Thanks Eduardo! More
by dorianyari
