Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,479 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,479 reviews
June 11, 2015
Excellent customer service Hector Santiago was extremely great and a+ customer service. He was extremely attentive to all our concerns and was sure to answered and address our w Hector Santiago was extremely great and a+ customer service. He was extremely attentive to all our concerns and was sure to answered and address our worries. Hector Santiago is a great asset to your company. More
by Alina1974
Employees Worked With
June 09, 2015
Finding a pathfinder on Sunday I was very pleased with Sarfaraz Ahmed as my salesman. He was attentive and listened to what I was looking for. He took the time and worked with me I was very pleased with Sarfaraz Ahmed as my salesman. He was attentive and listened to what I was looking for. He took the time and worked with me until we found the right car. Thank you Sarfaraz!! More
by Monica2015
Employees Worked With
Sarfaraz Ahmed
June 07, 2015
Stressful yet pleasant experience I was pleased at how my sales guy really helped me get what I wanted. I spent several hours there and left to come back a day later to spend several I was pleased at how my sales guy really helped me get what I wanted. I spent several hours there and left to come back a day later to spend several more hours but managed to get the car I wanted. My sales rep was very nice and helpful I would recommend him to all my friends and family. When I to purchase another vehicle I want this same guy. I really appreciate all the time and effort he put in and worked with me I will never forget that. Thank You Philip Jean-Batiste!! More
by Nikki1982
Employees Worked With
Norm Leblanc
June 04, 2015
Amazing experience I had an amazing experience with Alexandra Martinez at the universal Nissan Hyundai on obt. She helped me with everything she could and went beyond to I had an amazing experience with Alexandra Martinez at the universal Nissan Hyundai on obt. She helped me with everything she could and went beyond to make sure I got a reliable, affordable and good car. I'm so thankful for her help. The car was on license pending but then I needed more days to get what I needed so she did everything she could so I could resign and get a couple of more days that I needed so I could get this car . I would definitely recommend Alexandra to anybody I know that needs a car ,because it would be the best thing I could do for her and the person that I send her. She was so awesome with me. She was nice and understanding and just took care of me like I would never imagined! Thank you so much for this great experience! More
by Smartell1990
June 02, 2015
Great service! Just want to say thank you!! Second car bought here!!! Awesome experience everytime. I'm a hard person to deal, but they did great.. And thanks for th Just want to say thank you!! Second car bought here!!! Awesome experience everytime. I'm a hard person to deal, but they did great.. And thanks for the coffee! More
by Kwu9792
Employees Worked With
Joshua Craig
June 01, 2015
Best Experience Joe Cruz helped me get the perfect car! I had no prior credit history and a minimal down payment but still he worked so hard to help me get the car th Joe Cruz helped me get the perfect car! I had no prior credit history and a minimal down payment but still he worked so hard to help me get the car that I wanted. 6 months later I'm still ecstatic! More
by Lalita
Employees Worked With
Joseph Cruz
June 01, 2015
Most Helpful I recently visited Universal Nissan to browse their inventory and see what was available. I was refereed by a friend who had recently purchased a vehi I recently visited Universal Nissan to browse their inventory and see what was available. I was refereed by a friend who had recently purchased a vehicle from Jonathan Virgilio. He was so helpful throughout the entire process and I would recommend this dealership to everyone as there are no others like it. Their staff is courteous and and outgoing AND THEY HAVE A RESTAURANT. Seriously what dealerships have restaurants in them? Needless to say, one of my best car shopping experiences. More
by TheWolfe
June 01, 2015
extremely satisfied I purchased my car had a great experience with the sales staff especially Fidel Herrera and his manager Juan. Very friendly and courtesy staff all aro I purchased my car had a great experience with the sales staff especially Fidel Herrera and his manager Juan. Very friendly and courtesy staff all around highly recommend doing business with them. More
by randy
Employees Worked With
Fidel Herrera, Juan Crespo
May 31, 2015
After Sales Issue I was very pleased with the after sales support. I had a concern that was taken care of by Alberto and his manager. Normally when you buy a car the sa I was very pleased with the after sales support. I had a concern that was taken care of by Alberto and his manager. Normally when you buy a car the sales person is done with you as soon as you drive off the lot, but not here, More
by JW01973
Employees Worked With
Alberto Santos
May 30, 2015
Awesome experience. I have been looking for cars and when i went to Universal Nissan i felt i was home. Robins Perez was my go to guy. I felt no pressure to buy, i had a I have been looking for cars and when i went to Universal Nissan i felt i was home. Robins Perez was my go to guy. I felt no pressure to buy, i had a delighted experience. More
by Lela83
Employees Worked With
Marie Nazario
