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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,544 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,544 reviews

February 26, 2024

Jevon was extremely helpful during the entire process. I will be back to see him again when my lease is up. More

by lseawell3953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that Javon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 24, 2024

Excellent experience very clear and Juan very knowledgeable person. Ty The staff very helpfully and explained the process clearly. More

by NORMAURENA156
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Feb 25, 2024 -

Universal Nissan responded

Norma, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Juan can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 18, 2024

Good and professional It was a good experience, Juan Crespo was a great sales man and very professional. More

by GABYPAOPACHECO
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Feb 19, 2024 -

Universal Nissan responded

It's fantastic to hear that Juan provided you with great customer service while assisting you with your new vehicle! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 08, 2024

Excellent choice in vehicle and customer service was great I was in and out I was greeted with a smile and I left with a smile on my face More

by Kimmorris0829
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarfaraz Ahmed
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Feb 08, 2024 -

Universal Nissan responded

Kim, We are so glad that Sarfaraz and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 04, 2024

Very well versed in the purchasing process from start to finish! His knowledge base made all the difference! More

by SANB2678
Recommend Dealer
Yes
Employees Worked With
Matt Sanchez
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Feb 05, 2024 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 03, 2024

Very friendly and welcoming environment. The process was great. Felix found me a great deal. Conversation was great More

by brittany.anderson
Recommend Dealer
Yes
Employees Worked With
Felix Matos, Felix Matos
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Feb 05, 2024 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Brittany, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 03, 2024

THE WORST CAR DEALER I VISITED AND THE MOST UNPLEASANT EXPERIENCE. ALEX VAZQUEZ IS THE WORST SALES MANAGER AND THE LOWEST CLASS OF STAFF WITH HIS SHOUTS, DON'T TOUCH ME. More

by felipealmodoval
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Alex Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Universal Nissan responded

Providing a positive experience is our top priority, and we're sorry that your experience was not that. Our top priority is to ensure a positive and comfortable environment for all our customers and staff. We understand that interactions can sometimes be misinterpreted, and regret any discomfort caused. Regarding the incident you mentioned, we want to clarify that our managers, like all team members, have the right to maintain personal boundaries. We believe in fostering a respectful and professional atmosphere for everyone. We're sorry if this was not communicated effectively during your visit. We value your business and would like the chance to make things right. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact me, thank you! Gina Nava Reputation Manager gnava@universalnissan.com

February 02, 2024

Great The service was great javon was very helpful and accommdating Great service nice staff More

by ANGIE1CRUZ122
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon Ferguson
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Jul 03, 2024 -

Universal Nissan responded

Angie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and Javon looks forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 02, 2024

Amazing Raul was super helpful and a great dealer He had great customer service and super genuine he was thoughtful and will recommend him to anyone More

by sadlybeings
Recommend Dealer
Yes
Employees Worked With
Raul
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Feb 02, 2024 -

Universal Nissan responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 02, 2024

Very helpful. Felt like he tried to get me the best deal and good advice More

by dhaney81
Recommend Dealer
Yes
Employees Worked With
Arnaldo
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Feb 03, 2024 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with Arnaldo to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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