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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,513 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,512 reviews

January 06, 2024

Gabriel Carrillo assisted my wife and I in purchasing a preowned Altima. He did an exceptional job in assisting with our purchase. We felt no pressure while looking at new and used cars and would highly More

by robertwilcox2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2024 -

Universal Nissan responded

Thanks, Robert, for sharing your thoughts about your experience with Gabriel here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 06, 2024

Everyone was kind and professional. Everyone was kind and professional. I also felt like my needs and wants were a top priority. More

by phammonn
Recommend Dealer
Yes
Employees Worked With
Ibrahim
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Jan 07, 2024 -

Universal Nissan responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 06, 2024

Awesome Salesman was very knowledgeable. He sold me what I wanted and not what I didn't want More

by WROSADOAP
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Jan 07, 2024 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 05, 2024

Excelente atención y amabilidad Excelente atención al cliente muy amable y muy atento al servicio cliente More

by SILEGNA810
Recommend Dealer
Yes
Employees Worked With
Arnaldo
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Jan 05, 2024 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 04, 2024

Excellent Excellent and very friendly staff Will recommend to friends And will buy from them again ?? More

by GENERALMERCHANDISECORP
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Jan 04, 2024 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you with your new vehicle and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 04, 2024

Fast, honest, straightforward I saw the car online, was brought to test drive immediately, associate was kind and knowledgeable. Finance was straightforward. Did take a little while from start to finish. More

by amanda_martucci
Recommend Dealer
Yes
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Jan 04, 2024 -

Universal Nissan responded

Thank you so much, Amanda, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 04, 2024

Absolutely great! The honesty and integrity of Eliab and Jake was top notch! Absolutely recommend to friends and family. And will be a long time customer! More

by Billstockwell12
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eliab Sterling
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Jan 04, 2024 -

Universal Nissan responded

Thank you, Bill, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eliab and Jake, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 03, 2024

The overall experience at universal Nissan was amazing! They were straightforward and upfront with everything. Good news and bad news they were honest so that was a plus. More

by mtouby007
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
Report | Print
Jan 03, 2024 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with Juan and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 02, 2024

Was pretty good. My experience very well. The person that work with me very good. The finance person was very polite and he explained me all consern about the car. More

by irivera52@msn.com
Recommend Dealer
Yes
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Jan 02, 2024 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Jan 14, 2024 -

irivera52@msn.com responded

He was very well with me and family.

January 02, 2024

Professionalism, thorough information, and taking delivery of vehicle are all severely lacking quality when compared to your competition. I would even go so far as to say shady business practices, an More

by BRIANSPATRICK
Recommend Dealer
No
Employees Worked With
John Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Smith
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Jan 02, 2024 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

Jan 14, 2024 -

BRIANSPATRICK responded

If there comes a time when you're truly ready to listen, and fairly compensate me for my terrible experience with your unprofessional, ignorant, and unscrupulous staff, and reimburse me for the expenses I incurred due to the atrocious issues I discovered while taking delivery of my CPO 2022 Genesis GV70 Sport Prestige, I'll be more than happy to take your call at: (561) 306-6695. Feel free to Text me if I don't answer...

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