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Universal Nissan
Orlando, FL
2,479 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,479 reviews
April 17, 2016
New car I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Rob I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Robin was very helpfull and polite. I had a great shopping experience with Mr. Perez.. Also josh Muniz in Finance was very helpfull and gave me great customer service in the finance dept. More
by dplaza1025
Employees Worked With
Robin Perez, Josh muñiz
April 08, 2016
Service fell flat on their face 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, first appointment is 4 weeks out for an armrest swap. C'mon Universal Nissan, who has the time for this? Why would a customer want to purchase a vehicle from here when the service is so bad? Disheartening More
by Twizzty
Employees Worked With
Jorge Macias
March 25, 2016
Poor management Bought a new car nissan versa in 2013 was a nice car for 3 years. Then had nothing but problems with it. How does your ac go on a new car 3 years old Bought a new car nissan versa in 2013 was a nice car for 3 years. Then had nothing but problems with it. How does your ac go on a new car 3 years old and only 44,000 miles. Think it had a bad cheap fan in car to begin with also think car had problems and management didnt care More
by Justin827
Employees Worked With
Frankellis Diaz, Wilfredo Acosta
March 03, 2016
Poor seevices We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And n We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And needless to say we went the next day at 4:00 pm and they didn't have the courtesy to call us for follow up. Well we went to pick up the car because we needed for work. And they didn't hesitate , to the contrary they were happy to return the car without even look at it. The service are of Umiversal Nissa. Us the worst service in the Orlando area. I would never recommend anyone to go there. Thank you for nothing !!!!! More
by Mylene01
Employees Worked With
Edwin
February 29, 2016
Highly Recommended!! Last Wednesday I visited the dealership Universal Nissan. Mr. Daniel Santiago was so helpful and professional. He went above my expectations. Thank yo Last Wednesday I visited the dealership Universal Nissan. Mr. Daniel Santiago was so helpful and professional. He went above my expectations. Thank you so much for all your help. I highly recommended Mr. Daniel Santiago and the dealership to all my family and friends. More
by Angie Rivera
Employees Worked With
Daniel Santiago
February 29, 2016
AMAZING service!! I just wanted to say thank you... You guys were amazing specially Jose & Patrick... Patrik was my salesman today and WOW he was amazing,patience, he u I just wanted to say thank you... You guys were amazing specially Jose & Patrick... Patrik was my salesman today and WOW he was amazing,patience, he understood ever need and want and he was just amazing he made us feel comfortable and he worked with us on every single detail every steo of the way...Thanks for such an amazing service I would totally recommend this place to friends and family and obviously Patrik who did everything for us and his great manager Jose who also did miracle for us :D Thank you for making my first car so special! ! More
by Roxanne
Employees Worked With
Patrik, Jose, Felix
February 18, 2016
So HAPPY!! I just wanted to say thank you for your help when we bought our Juke!! We love the car and everyone was so nice! We would definitely recommend your de I just wanted to say thank you for your help when we bought our Juke!! We love the car and everyone was so nice! We would definitely recommend your dealership to friends & family!! Nancy & Phil More
by NancyPhil
February 12, 2016
don't honor what they promised. When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year. Suddenly they stop offering this swevice without advise customer. Service manager was arrojan when I try to get and explanation from him. I did ask for general manager ans and what I got a worse customer oriented person. He told me that it was a courtesy from the dealer and they were not obligated to do that. It looks that service department it is a contractor company that don't really care service after sales. I had been doing all the maintenance with them, knowing that they are expensive but not any more. I really don't like they are aptitud. I wont recommended this dealer to any relatives and friends just because of their service department. More
by migui
Employees Worked With
Alberto Santos
February 09, 2016
Car dealer or preacher I visited this Nissan dealership looking to purchase a new vehicle. I was assisted by an older guy who seemed more interested in talking about God and I visited this Nissan dealership looking to purchase a new vehicle. I was assisted by an older guy who seemed more interested in talking about God and gender roles to me (even after I told him I wasn't a Christian and did not attend church). The experience was horrible, he took me to a vehicle I didn't even like insisting that this would be more "feminine" of a car for me. This dealership wasted two hours of my time. Not to mention I was made to feel very uncomfortable with this bible thumping car salesmen. A friend of mines also had a horrible experience in buying a car from this Nissan as well. Purchased my new car from Kia right down the street where the experience was so remarkable I brought 2 more friends who are looking for car. Don't let these fools waste your time here. More
by Brandon14
Employees Worked With
King Pinkney
February 05, 2016
Customer Service & misrepresentation I've called many times about my vehicle that was purchased in Nov 2015....many issues and promises not kept and no return calls to find out what is wr I've called many times about my vehicle that was purchased in Nov 2015....many issues and promises not kept and no return calls to find out what is wrong!! They totally don't care or have customer follow up after the sale...I will not ever do business with them or refer anyone!! Beware!!!! More
by Ddamedeo
Employees Worked With
