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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,597 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida ...
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,597 reviews

September 03, 2024

The dealership personnel was kind. The communication began with Internet sales and when I arrived they was a representative there waiting for me. More

by T_CHASTINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Sep 03, 2024 -

Universal Nissan responded

It's fantastic to hear that Ruben, Daniel provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 03, 2024

The customer service and care was phenomenal. Our sales rep Etan S. Was very knowledgeable and patient. Also Sam S. In financing took time to make sure my husband and I understood everything befo More

by PREMCHAZ6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Universal Nissan responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 31, 2024

It was great. Everyone was really nice and helpful. I would definitely recommend someone here More

by WALDMAN_JESSICA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us, Jessica. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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August 31, 2024

Friendly professional and respectful . Our customer representative CJ was great we used him before . When we got our previous car More

by Piazzan0123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis CJ Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Universal Nissan responded

We are very happy to hear that CJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 30, 2024

Carolina was very pleasant to deal with and helped me get the deal I needed on my used Ram truck. More

by darrencapotosto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolina Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Universal Nissan responded

Thanks, Darren, for sharing about your experience with Carolina here at Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 30, 2024

Everything went well with the purchase of new vehicle and return of lease until I received the liability statement for the lease return with disposition fee. I have been going back and forth with both Univer More

by D I
Recommend Dealer
No
Employees Worked With
Juan Crespo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

More
August 30, 2024

My husband left the dealership with an error message on his truck, bad customer service, should have been fixed before it left the lot. Now we have to drive over 45 minutes to get error message taken off More

by Gina.Wendorf.CCIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar
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Sep 03, 2024 -

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your husband's visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your husband's visit didn't go as planned and would love the opportunity to touch base with him and you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava@universalnissan.com

More
August 29, 2024

Mr. Prosper Njitoh was the hardest working salesman! He went above & beyond what other salesman would do to make the sale as quick & transparent as possible. This young guy has a great work ethic that is More

by vaporwerkzllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Prosper Njitoh 💯
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Aug 29, 2024 -

Universal Nissan responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 29, 2024

Efficient and friendly service. Would have appreciated more details on the car's imperfections and what it doesn’t come with. Overall very happy with sales and finance experience. More

by NOMAIL4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McKinney and can’t recall finance guy
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Aug 29, 2024 -

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 27, 2024

This is my second car from this dealer. Genuine, helpful , knowledgable. i totally recommend him and Nissan More

by Kavital
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Universal Nissan responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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