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Universal Nissan
Orlando, FL
2,566 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 2,566 reviews
July 10, 2024
HORRIBLE EXPERIENCE, I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE, THOUGHT I WAS DEALING WITH THE INTERNET GENERAL MANAGER THE ENTIRE TIME ONLY TO FIND OUT HE WAS NOTHING MORE THAN A SALESMAN, I DEALERSHIP TO ANYONE, THOUGHT I WAS DEALING WITH THE INTERNET GENERAL MANAGER THE ENTIRE TIME ONLY TO FIND OUT HE WAS NOTHING MORE THAN A SALESMAN, I TRADED IN A PATHFINDER WHICH WAS WORTH MORE THAN THE ROUGE PLATINUM BECAUSE I HAVE OSTEOPOROSIS 75 Y/O AND NEEDED A HANDS FREE LIFT GATE WHICH I FOUND OUT LATER IT DID NOT HAVE, I CAN'T DESCRIBE HOW FURIOUS I AM WITH THIS ENTIRE NIGHTMARE More
by bc32853
Employees Worked With
LUIS MORA
July 06, 2024
Who is Juan Crespo? Nissan is what it is, not good, but not the worst. I do appreciate some of the people there like Jeffery, Sam, and Deya. But I’m so tired of my car a Nissan is what it is, not good, but not the worst. I do appreciate some of the people there like Jeffery, Sam, and Deya. But I’m so tired of my car always being in the shop, and every time I have to come back it makes me hate Nissan more and more. Still love my new car, just hate that it has so many problems. It’s only been 3 weeks, but I’m already counting down the days until I can get something else, somewhere else! More
by Kyle
Verified CustomerEmployees Worked With
June 15, 2024
My experience at this dealership has been nothing but the best. I highly recommend them! The staff is all friendly and caring! Ethan is the absolute best! If your looking for ANY car needs this is definitely best. I highly recommend them! The staff is all friendly and caring! Ethan is the absolute best! If your looking for ANY car needs this is definitely where to go! More
by AKTOMASETTI
June 14, 2024
This is my 3rd vehicle from Universal Nissan. .I've had great experiences everytime. Very welcoming and such a nice atmosphere. Keith and Ruben were absolutely amazing at handling the sale. Would .I've had great experiences everytime. Very welcoming and such a nice atmosphere. Keith and Ruben were absolutely amazing at handling the sale. Would definitely recommend them. More
by DODSONL3418
June 06, 2024
Keith was great as were Jake and Germo. I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid th I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid the dealer. They just weren’t as simple or clear as they could have been . Still appreciate their help and fair description of the truck. Thank you! More
by GLUFMINK2
June 06, 2024
My sales man was Julian Villa and he was amazing the whole process was clear and he did everything in his hand to help me getting my car that day 100% recommended whole process was clear and he did everything in his hand to help me getting my car that day 100% recommended More
by MARIA.I.BUXO
Employees Worked With
June 06, 2024
Es la segunda vez que sacamos un vehículo en este concesionario y todo fue excelente concesionario y todo fue excelente More
by DARSY_119711
June 05, 2024
Dealership is nice. Every three years when our lease is up, it is always a hassle to get a new lease. The process is not as efficient as we have experienced at other com Every three years when our lease is up, it is always a hassle to get a new lease. The process is not as efficient as we have experienced at other company dealerships. More
by LIEU.MIEUX
June 03, 2024
I now have four credit inquiries , I have excellent and have a high interest rate, have a high interest rate, More
by armyrub
