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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,597 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,597 reviews

October 23, 2024

Great service and excellent human kindness they work with you to get you into a car More

by ASENCIO89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilberto Gortari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Universal Nissan responded

Thanks for sharing about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 18, 2024

Super helpful! Customer service and sales were great. I was also put in a new 2024 Sentra! More

by nashawaashiley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Valdez , Alexis mangual
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Oct 18, 2024 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 17, 2024

That people are so professional and nice. It was an amazing experience. For sure my best decision. More

by MARGARITA Lugo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 14, 2024

It’s was a pleasant experience and Keith was very helpful with the whole process More

by NONE23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. Keith and our team appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 14, 2024

Located car online. Got immediate response regarding the vehicle. Scheduled a time to visit. Was treated courteously and everyone at the dealership was 100% professional More

by mike robinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Universal Nissan responded

Mike, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Eric and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 14, 2024

Workers were quite professional in dealing with customers.I feel like my monthly payment is too high compared to other car dealerships. More

by williamvahodge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Maldonado
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Oct 15, 2024 -

Universal Nissan responded

William, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 11, 2024

Out of all the Nissan dealerships I visited I think Universal is the best . This guy Prosper is a wonderful salesman. More

by aaranrewah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prosper
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Oct 12, 2024 -

Universal Nissan responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 09, 2024

Friendly, courtesy and care . I been buying cars fromMatos since 2009 And always he’s been, friendly and given me great care. More

by Roberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Universal Nissan responded

Roberto, Thank you for taking the time to share your thoughts on working with Eric, Sam, and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 05, 2024

Ethan was very helpful in getting us the best deal he could get us. Very respectful. More

by NOEMAILPROVIDED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ETHAN
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Oct 06, 2024 -

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well with Ethan and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 03, 2024

I will always remember and appreciate this experience, especially since it was my first time. More

by SVTHOMPSON77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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