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Universal Nissan

Orlando, FL

4.5
2,577 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership

12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,577 reviews

April 01, 2025

I went to universal nissan to shop for a car. Luc Nord went above and beyond to satisfy me with informations that I need. I would recommend my family to buy from him. Thank you so much Luc. More

by lucolo705
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luc Nord
Apr 01, 2025 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 31, 2025

It was an easy process. Luis was amazing and very helpful. I thought it was going to be a stressful process and it was the complete opposite. I recommend this dealership to More

by tiffanygarcia13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Universal Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 29, 2025

Had a great experience with Nashawn. He was so patient and kind. He continued to work with me to get the deal we wanted. This was my 1st positive experience here in a longtime with unive More

by JENNIFERLOMINY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nashawn
Mar 29, 2025 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 28, 2025

The customer service is excellent, they are very professional and offered to me an excellent customer service More

by josehank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 27, 2025

I had an outstanding experience at Universal Nissan. Great customer service, Great sales person Muhammad, my expectations were superbly exceeded. More

by lelawtiebalgobind
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Muhammad
Mar 27, 2025 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 08, 2025

Angelo was amazing, he even sold us on a car that we weren't considering at all. We felt the manager a bit pushy at times, but he was also very understanding. Also, the fact that the car was promised on More

by aalan.gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliab Sterling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Universal Nissan responded

Aalan, Thank you so much for choosing Universal Nissan! Please let Angelo and our team know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 05, 2025

Excelente atención y te ayudan a encontrar el auto que más conviene a tus necesidades. More

by charlie.chars71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro
Mar 06, 2025 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Nissan. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 05, 2025

The Reception was good. It took too long to deliver the car and then afterwards I had a problem with the car and the salesman would not even call me back. So I took it to th More

by royh524
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Moe ?
Mar 07, 2025 -

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava@universalnissan.com

March 04, 2025

The sale man the take care me was very helpful and knowledgeable and understood everything that I was asking him to do for me. More

by t1cab0ri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Maldonado
Mar 04, 2025 -

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 28, 2025

Very Professional,had great suggestions and very knowledgeable, great customer service , we will definitely recommend for Mr. Sarfaraz service. More

by zaviar.ahmed1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

zaviar.ahmed1 responded

Great experience

Mar 03, 2025 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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