Universal Nissan

all was great. .It does pay to do your research before going to a dealership.. Transaction was smooth as sail ! .It does pay to do your research before going to a dealership.. Transaction was smooth as sail ! More

I traveled from North Carolina to Orlando for vacation. Before leaving for vacation, I had my car serviced and battery changed in hope that no car issues would be encountered during the trip. The trip dow Before leaving for vacation, I had my car serviced and battery changed in hope that no car issues would be encountered during the trip. The trip down had multiple stops without any issues. The next morning, I started up the car and drove it approximately 1/2 mile, turned it off and came back 10 minutes later and the car wouldn't start. I had a planned engagement to attend so I left the car and came back for it later. I jumped it and it started right up. I drove it another 1/2 mile, parked it and tried to start it again but it wouldn't start. I tried to start it and once more and heard a clicking noise coming from the relay box beside the battery and the undercar lights blinking on and off faintly. The undercar lights stopped blinking altogether and the key fob would not unlock the door or open the door. The entire car systems went dark. I was jumped it again and it started right up. I emailed Universal Nissan around 12:00 midnight indicating the problem with my vehicle. I received a call around 11:00 am the next day from them to schedule a service appointment. I scheduled it for 4:20 pm because I had a previous engagement that I had to attend. The engagement ended earlier than expected and Universal Nissan was able to accommodate rescheduling the appointment to an earlier time of 2:40 pm. I arrived at the dealership at my alloted appointment and after a brief wait for my service advisor Jotzam Torres came to provide me assistance. I explained in great detail the services performed on the car and the issue I was having with the vehicle. Jotzam immediately diagnosed the issue and demonstrated what was causing the problem. Also, when the part for my car wasn't in stock, he was able to find a comparable replacement part that would fit my vehicle. He placed my mind at ease because I was thinking it was an electrical issue and was going to cost alot of money to fix. He was able to have my car repaired and provide me with peace of mind. I have a had a previous issue with a car problem while traveling which resulted in a poor experience and a loss of credibility in Nissan for me. I had a rewarding experience with Jotzam and Universal Nissan which has restored my faith in Nissan. If I lived in Orlando I would always service my vehicle with Jotzam and Universal Nissan More

I had a great experience at Universal Nissan. The entire process was smooth and stress-free. A special shoutout to Sarfaraz, who was incredibly kind, patient, and helpful throughout. He answered The entire process was smooth and stress-free. A special shoutout to Sarfaraz, who was incredibly kind, patient, and helpful throughout. He answered all my questions, made sure I felt comfortable, and really went the extra mile to help me find the right car. Highly recommend both the dealership and Sarfaraz if you’re looking for excellent service! More

I can’t say enough good things about Sarfaraz Ahmed. He was incredibly helpful throughout the whole car-buying process. From the moment I arrived, he treated me with kindness and respect, and never once He was incredibly helpful throughout the whole car-buying process. From the moment I arrived, he treated me with kindness and respect, and never once made me feel rushed or pressured. What really stood out was how patient he was—he answered every question I had, explained all the details clearly, and made sure I was completely comfortable before moving forward. He genuinely cared about helping me find the right car, not just making a sale. Thanks to Sarfaraz, I drove away feeling confident and happy with my purchase. If you’re looking for someone honest, knowledgeable, and truly helpful, I highly recommend asking for him. A great experience from start to finish! More

We have been buying and leasing cars from Universal Nissan for over 15 years. CHRIS OLIVA is the reason we keep coming back. He treats his clients like family, follows up, and makes the process easy, Nissan for over 15 years. CHRIS OLIVA is the reason we keep coming back. He treats his clients like family, follows up, and makes the process easy, clear, and fast. More

I recently purchased a vehicle from Javon Ferguson, and I couldn’t be happier with the experience. From start to finish ,he was professional, knowledgeable, and incredibly patient. Javon took the tim and I couldn’t be happier with the experience. From start to finish ,he was professional, knowledgeable, and incredibly patient. Javon took the time to understand what I was looking for, budget and never made me feel rushed or pressured. What really stood out was his honesty and transparency throughout the process—qualities that can be hard to find in car sales. Javon made sure I understood all my options and went above and beyond to ensure I got a great deal. He even helped me with the process of moving my personal items from my car. More

Well organized, Very people oriented professionals. I really appreciated how everyone at the dealership went out of their way to help out my husband and me .Job well done!! I really appreciated how everyone at the dealership went out of their way to help out my husband and me .Job well done!! More

Carlos Román is an excellent sales person and friend to me and my wife. We just finished buying our fifth car from him yesterday I hope to work alongside of him. I’m gonna apply for a job at this awesome d me and my wife. We just finished buying our fifth car from him yesterday I hope to work alongside of him. I’m gonna apply for a job at this awesome dealership More

Very attentive, he addresses all the client's requirements, to help them decide which vehicle to choose and gives good suggestions. requirements, to help them decide which vehicle to choose and gives good suggestions. More

Universal is my go to dealer. This is the 6th vehicle that I have bought with them. Chris Oliva is the guy to go to- He knows what car to put you in that suits you. You are more t This is the 6th vehicle that I have bought with them. Chris Oliva is the guy to go to- He knows what car to put you in that suits you. You are more than just a sale to him. More