Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,573 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,573 reviews
March 08, 2025
Angelo was amazing, he even sold us on a car that we weren't considering at all. We felt the manager a bit pushy at times, but he was also very understanding. Also, the fact that the car was promised on weren't considering at all. We felt the manager a bit pushy at times, but he was also very understanding. Also, the fact that the car was promised on Sunday but wasn't there until Monday and it was a different VIN number, meaning I had to sign everything again. More
by aalan.gonzalez
Verified Customer
March 05, 2025
The Reception was good. It took too long to deliver the car and then afterwards I had a problem with the car and the salesman would not even call me back. So I took it to th It took too long to deliver the car and then afterwards I had a problem with the car and the salesman would not even call me back. So I took it to the service department they checked it out Charge me $300 to tell me that it needed $2000 worth of work to be done to it and I just bought the car. it was used 2019 Nissan kick with 29,000 miles. And they won’t call me back to talk to me about the problems. More
by royh524
Employees Worked With
Moe ?
March 04, 2025
The sale man the take care me was very helpful and knowledgeable and understood everything that I was asking him to do for me. knowledgeable and understood everything that I was asking him to do for me. More
by t1cab0ri
February 28, 2025
Very Professional,had great suggestions and very knowledgeable, great customer service , we will definitely recommend for Mr. Sarfaraz service. knowledgeable, great customer service , we will definitely recommend for Mr. Sarfaraz service. More
by zaviar.ahmed1
Employees Worked With
February 28, 2025
Everything was good. Purchased online, then came to the dealership to inspect, pay, and pick up. Only negative was getting the touch up paint. Finally arrived today. J Purchased online, then came to the dealership to inspect, pay, and pick up. Only negative was getting the touch up paint. Finally arrived today. Jacob McKinney, our salesman, answered all our questions, went over all the interior workings of the car, and was very pleasant. 5 star. More
by ramech66
Employees Worked With
Jacob McKinney
February 27, 2025
Thank you for the great service William gave us. The whole experience was smooth and transparent thank you for not being a pushy salesman and actually caring for my needs. Will come back again!! The whole experience was smooth and transparent thank you for not being a pushy salesman and actually caring for my needs. Will come back again!! More
by thalita1976
Employees Worked With
February 22, 2025
Wonderful place to get a car this is my second car with Universal Nissan thankypi for everything! Universal Nissan thankypi for everything! More
by CHRISTIANAVILESRIVERA92
Employees Worked With
Other Employees :
Julio, Valdez
February 20, 2025
Excellent service. Josh Muniz and the team were amazing! Highly recommended for your next car. My wife loves her new Rogue Rock Creek. Josh Muniz and the team were amazing! Highly recommended for your next car. My wife loves her new Rogue Rock Creek. More
by Jose
Employees Worked With
Josh Muniz
February 16, 2025
I unequivocally recommend Universal Nissan for their outstanding customer service and professionalism. Special thanks to salesperson Luis Garcia and all the other representatives involved in the purchas outstanding customer service and professionalism. Special thanks to salesperson Luis Garcia and all the other representatives involved in the purchase of my Nissan Versa. Their dedication and expertise made the entire process smooth and enjoyable. More
by Yuliet Chalela
