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165 Reviews of Universal Hyundai - Service Center
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February 20, 2022
The Salesmen listen to the Buyer. The Service Techs actually make sure that what servicing you want done gets done and after they are done they come and actually meet with you to tell The Service Techs actually make sure that what servicing you want done gets done and after they are done they come and actually meet with you to tell you what they did and what you might need to get done in the near future. You even get a call a day or two later to make sure you are satisfied with their service. The folks at Universal Nissan put the customer first. More
by RIOCHAMA
Verified CustomerEmployees Worked With
Javon Ferguson, Angelo Rivera, Jorge Maseas, and a very nice young man in Finance.
February 15, 2022
Todo muy bien se tardaron aproximadamente 3 horas en el trabajo q estaban realizando ellos. trabajo q estaban realizando ellos. More
by JESSICAJIMENEZ24
January 09, 2022
Update: It was quite a fight to get them to cover the diagnostic fee & took 2 months to get back to be seen. They did eventually cover the diagnostic fee. They said the GPS in ou r stereo went out & the diagnostic fee & took 2 months to get back to be seen. They did eventually cover the diagnostic fee. They said the GPS in ou r stereo went out & the entire stereo needs replaced. They quoted $350 plus labor & then later emailed saying oops sorry make the $4,000. I'm not totally convinced they didn't pull the wrong fuse while the car was on or something, but maybe it was just really bad timing. We're getting a second opinion elsewhere as that seems like an insane cost of labor when they said the part was only $350. Oh & they said the car would be done by noon. At like 1pm we had to follow up & the car was done but the advisor was at lunch. Really? No one else could have told us. SMH! Do NOT bring your vehicle here for service!!!!!! If I could give negative stars I would! We brought our vehicle here for a recall repair and they returned our vehicle broken. They refuse to fix it and want us to pay their $99 diagnosis fee and for the repair. Again THEY BROKE IT!!!!! We never had this issue until they touched our car. We also brought it back within a couple of minutes to tell them what was happening. They spent about an hour trying to figure it out then said they'd call to schedule a repair after they researched how to fix it. You guessed it! We never heard back & it took 5 calls later before anyone called us back, and that's when they said we will have to pay for what they did. RUN as fast as you can away from this place! More
by JD
Employees Worked With
Juan Gabriel Men
December 15, 2021
3 hour wait for an oil change with an appointment is not acceptable. First and last time I will take any of my 3 new Hyundai vehicles here for service. acceptable. First and last time I will take any of my 3 new Hyundai vehicles here for service. More
by wfreeman703
Employees Worked With
Jennifer
November 04, 2021
Servio MUY MALO Tucson 2020 nueva y me tuvieron que cambiar el motor se demoraron 3 meses casi con el carro y me dieron 1 carro faltando ta 1 mes para la entrega y lo manejo 10 días Y MAL ARREGLADO aho cambiar el motor se demoraron 3 meses casi con el carro y me dieron 1 carro faltando ta 1 mes para la entrega y lo manejo 10 días Y MAL ARREGLADO ahora llevo 3 días y nadie da razón de que tiene el carro NO ME AUTORIZAN OTRO CARRO HASTA NO SABER QUE TOENE Y TAMPOCO LO HAN REVISADO AL comprar la garantía supuetamente te da un carro y FALSO cuando ellos quieren el señor ADRIAN MUY MALA ATENCIÓN DESPOTA Y no contesta las llamadas ni mensajes MUY MALO EN REALIDAD PARA COMPRAS NO LO RECOMIENDO los repuestos nunca los tienen More
by Yesidmduarte46
Employees Worked With
Adrian Mala atención
October 15, 2021
very professional staff friendly environment staff have knowledge of product respectful and helpful safe and clean facility knowledge of product respectful and helpful safe and clean facility More
by Marine 321
October 14, 2021
I love the customer service and the personal attention and professionalism,Mr Jeffrey Mcllwain was excellent helping me to achieve my goal in buying a new car and professionalism,Mr Jeffrey Mcllwain was excellent helping me to achieve my goal in buying a new car More
by lidiavillahermosa0809
Employees Worked With
Jeffrey Mcllwain
