Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,221 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,221 reviews
October 27, 2023
Jennifer worked extremely hard to get a deal that both myself & the dealership can work with. myself & the dealership can work with. More
by MARlNE19531
Verified Customer
October 26, 2023
We were treated like family by Alexandra,gave us all the help we needed to make our decision on which car to buy. Very pleased with the overall service and experience how knowledgeable Alexandra was. help we needed to make our decision on which car to buy. Very pleased with the overall service and experience how knowledgeable Alexandra was. More
by Carmen E Rivera
October 25, 2023
The team was wonderful and really helped me with my crazy demands as to what I could afford! demands as to what I could afford! More
by Sam
Employees Worked With
October 24, 2023
Carlos M and his team was simply amazing. I was not confident I’d leave the dealership with a car, but they were able to work with me! Truly appreciated the service provided! I was not confident I’d leave the dealership with a car, but they were able to work with me! Truly appreciated the service provided! More
by lieshapowell
Employees Worked With
Carlos M
October 23, 2023
Did not follow through with what was promised. I have another complaint. You may call me for an explanation I have another complaint. You may call me for an explanation More
by Susan1sanders
October 20, 2023
Weird sales hand off. Spoke with internet sales John Booth (didn't know at that time) he passed me on to Luis Mora who then assigned me to Carolyn Toledo. Told to ask for Spoke with internet sales John Booth (didn't know at that time) he passed me on to Luis Mora who then assigned me to Carolyn Toledo. Told to ask for her. I get there and ask for Carolyn. I'm told she's internet and I'm assigned to i dont know who. I cant remember the 4th name now. That person didn't know the deal we had discussed or anything info on hand off. I must have shown my irritation with the process and told him i was leaving. A few minutes later, Carolyn comes up and introduces herself. they said was "internet" (she wasnt) She was very pleasant. Signed a contract within 2hrs. When the car was presented out front, Car was filthy and still had trash, food bad and misc from previous owner. The car had a bad part and i was told it would be detailed and repaired on Monday. The interior detail was mediocre, no attention to detail. Exterior was ok. I had to clean cup holder and console area with a damp microfiber. More
by cari
Employees Worked With
Other Employees :
Carolyn 5star, I think Frankie was the finance guy that had me sign everything, but not 100% sure, he was also excellent
October 19, 2023
The people were nice and very helpful. Also, they were very knowledgeable on the cars. Also, they were very knowledgeable on the cars. More
by Mir
October 16, 2023
They do amazing job with the customers specially Darrin Diaz he is very acknowledge in his field and did outstanding job with me and my wife...excellent quality job..Hyundai dealer is really fortunate to h Diaz he is very acknowledge in his field and did outstanding job with me and my wife...excellent quality job..Hyundai dealer is really fortunate to have him on board More
by rolandoroly29
Employees Worked With
October 14, 2023
Very professional and helpful throughout the process. The follow ups have been very helpful as well. Getting connected to the home charging company was also an easy process The follow ups have been very helpful as well. Getting connected to the home charging company was also an easy process More
by JDESDUN087
October 14, 2023
Always have had a good relationship with Mustapha (salesman), he is like a brother. I won’t deal with anyone else. (salesman), he is like a brother. I won’t deal with anyone else. More
by gailmoona-nevulis
