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Universal Hyundai
Orlando, FL
4,183 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,183 reviews
January 14, 2024
I was not instructed in what features the vehicle has, I drove my car 4 miles and the vehicle had 15 miles but when I pick it up it had 43 miles. When I received the contract I was charged $1180 in cleaning drove my car 4 miles and the vehicle had 15 miles but when I pick it up it had 43 miles. When I received the contract I was charged $1180 in cleaning fee. More
by ALEXISPARODI123
Verified Customer
January 14, 2024
Excellent dealer, excellent Salesperson Carlos Castro Excellent dealer, excellent salesperson Carlos Castro Excellent Financial Manager Everything was as excellent experience Excellent dealer, excellent salesperson Carlos Castro Excellent Financial Manager Everything was as excellent experience More
by Juliernestortega
January 14, 2024
This by far was the best car buying experience I've ever had. Every person was genuinely courteous and helpful. Miguel exceeded my expectations by giving me all the information before I even knew what I wan had. Every person was genuinely courteous and helpful. Miguel exceeded my expectations by giving me all the information before I even knew what I wanted. Also- I felt like everyone truly loved the brand and felt valued by their company. That made me good. More
by Kroliver3
January 14, 2024
Carlos did an amazing job not rushing the entire process and truly helping me decide which car I wanted to buy. He allowed me to do an in depth test drive and helped me the entire day. Truly the best guy th and truly helping me decide which car I wanted to buy. He allowed me to do an in depth test drive and helped me the entire day. Truly the best guy there More
by gabeggonzalezz
January 14, 2024
Was pretty well. I felt very comfortable. Staff was polite. Happy, good courtesy and they explained to me the process very well. I felt very comfortable. Staff was polite. Happy, good courtesy and they explained to me the process very well. More
by irivera52@msn.com
January 14, 2024
The poorest customer service I have ever experienced at any auto dealership. I truly regret ever walking into this dealership any auto dealership. I truly regret ever walking into this dealership More
by melinda.niedzwiecki
January 03, 2024
I enjoy working with Chris for every sale I have made at Universal Hyundai. Chris makes it a pleasant experience and goes above and beyond to get me into the vehicle I want. My only issues with the dealersh Universal Hyundai. Chris makes it a pleasant experience and goes above and beyond to get me into the vehicle I want. My only issues with the dealership is the limited parking, the service department and the accessibility to the DC charging stations. The charging stations often are occupied by customers going into the service department who use the spaces for parking. More
by Jan.roy84
January 02, 2024
Smoothest transaction I have ever experienced I will most likely return for next transaction Jennifer was the best salesperson I have ever dealt with likely return for next transaction Jennifer was the best salesperson I have ever dealt with More
by KEITHCLARK81267
January 02, 2024
Everyone worked hard to get close to where I wanted. Alexander kept me updated with everything and always intop of all the information I needed. Alexander kept me updated with everything and always intop of all the information I needed. More
by Raimyespinal
January 02, 2024
Excellent The customer service is excellent and the financial service is very fast. The customer service is excellent and the financial service is very fast, the information is accurate financial service is very fast. The customer service is excellent and the financial service is very fast, the information is accurate More
by Master
