Universal Hyundai

Anthony was very helpful and very nice young guy, he did a awesome and very professional job trying to help me with the purchase Of my vehicle a awesome and very professional job trying to help me with the purchase Of my vehicle More

I only appreciate that they worked with us to get a good deal, but at the end they messed up, NO TEAM WORK, finance dept offered a FREE of charge GAP insurance, we took it, when we got home read the paperwo deal, but at the end they messed up, NO TEAM WORK, finance dept offered a FREE of charge GAP insurance, we took it, when we got home read the paperwork and realized they charged us $1100 for it, took several phone calls. 2 visits and made us wait more than 1 hour to finally get that cancelled More

Luis A & frankie helped me find my dream car! Luis went above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience plea above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience pleasant and got me the best deal. Would recommend this dealer ship along with Luis and Frankie 👍 More

Typical Dealership The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicl The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicle, is agree with them. If you don't agree with them, they will simply keep repeating themselves as though they have been programmed with the information that the dealership wants you to hear. Since I had been searching for a particular make and model of car, and had my own financing, I went to the dealership. They told me my financing was wrong. I told them I had correct financing. They just kept telling me I was wrong and they could not accept my Finance Company Draft. I tried to tell them that all of the papers were properly documented. They still told me I was wrong. Once you accept what they are telling you (even though it is wrong), you can then begin the buying process. They ultimately, wanted to write up the contract on the car at a higher interest rate. As they put it, "we are not making any money on the car, so we have to make something on the backend by financing it. I relented and let them finance my car. My finance company told me to do so. In two weeks my finance company will refinance the loan at a lower rate. The dealership will get credit for the sale, but they won.t make anything on the backend. Fortunately my finance company worked with me, so I wouldn't have to pay the higher interest rate the Dealership "basically" forced me into doing, just so I could get the car I wanted. More

What a great dealership. From the moment we walked in the door we was greeted with kindness. Carlos Roman was outstanding would recommend him to any new buyers door we was greeted with kindness. Carlos Roman was outstanding would recommend him to any new buyers More

My name is Belkis Caceres, I was referred to this dealership by a friend. I had a great experience from the moment I walked into the sales floor until I left this place with my brand new car. My sale dealership by a friend. I had a great experience from the moment I walked into the sales floor until I left this place with my brand new car. My salesman Carlos Roman as well as Mr. David, were very pleasant, attentive, informative, friendly and professional. Thank you for making this a wonderful experience. I’m very happy with my purchase and will definitely recommend this place to my friends, family and customers. More

I purchased a 2020 Santa Fe SEL with Universal Hyundai and I had a great experience with them. The Sales Manager was very courteous and my cars salesman Carlos Roman was attentive, professional, and knowl and I had a great experience with them. The Sales Manager was very courteous and my cars salesman Carlos Roman was attentive, professional, and knowledgeable about the car I wanted. The Hyundai Assurance program is such an amazing program. The 3 day exchange allowed me to come back the next day to switch a car I purchased with zero problems. Even though it was his day off, cars salesman stopped by at the dealership to help me through the process. Thank you Universal Hyundai for the excellent service and for Carlos Roman going above and beyond to get me the car I wanted. More

Satisfied but the salesperson and manager can do a little more to sale.I read information in the deals is not the same when get to the dealer I really want a new vehicle but my credit does not help me and th more to sale.I read information in the deals is not the same when get to the dealer I really want a new vehicle but my credit does not help me and the trade is not in good shape with the paint outside everything else is ok .Thank You for your help but I won't give up. More

Hi,This experience was great...-fast-profesionalJust Hi, This experience was great... -fast -profesional Just a great experience Michael i a great seller and all people there very nice people. Goo Hi, This experience was great... -fast -profesional Just a great experience Michael i a great seller and all people there very nice people. Good location. More

Best car dealer in Orlando for me they sold me a 2020 hyunday Elantra for my wife 0 money down Quick negotiation i am verry happy . hyunday Elantra for my wife 0 money down Quick negotiation i am verry happy . More