Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for the great review! We're so glad to hear that Justin was helpful and provided you with lease-end options in a professional and pressure-free way. We’re also pleased to know our finance team made the process efficient and smooth. We truly appreciate your feedback and the opportunity to assist you. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything else. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear your kind words about Ashley—she truly is an exceptional member of our team. Her professionalism, natural warmth, and dedication to our guests never go unnoticed. We’re grateful for your support and look forward to welcoming you back at your next service! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Michelle, for your kind words! We’re grateful for your continued trust in our team. It's always our goal to provide professional and courteous service while ensuring your vehicle is properly and efficiently taken care of. We truly appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Dear Tsion, Thank you for taking the time to share your feedback. We truly regret that your recent experience did not meet your expectations, and we understand how frustrating this situation must have felt. To clarify, your Volkswagen Atlas is equipped with a factory-installed towing control module that automatically operates trailer brakes and makes necessary adjustments. The aftermarket trailer brake adapter provided was not compatible with your vehicle’s system, and our team communicated this during the diagnostic process. Regarding the charges: The $204.00 diagnostic fee was approved by you before the work was performed. The additional charge was for a cabin air filter replacement, which was also authorized at the time of service. While we recognize your disappointment, no repairs were performed beyond what you approved. We aim to be transparent in our communication and recommendations, and we’re sorry to hear that you felt unsupported throughout the process. We also regret that a loaner vehicle was not available during your visit — availability can vary, and we apologize for the inconvenience that this caused. Your feedback about feeling disrespected, particularly as a woman, is something we take seriously. Every customer deserves to be treated with professionalism, transparency, and respect. We will be reviewing this internally to ensure every member of our team upholds these standards. If you’re open to further discussion, we’d appreciate the opportunity to speak directly and work toward a more positive resolution. Please feel free to reach out to our Service Manager, Matt Cooper, at 303-341-3330 Sincerely, Jacqueline Goldsboro Customer Care Coordinator Tynan’s Volkswagen

Tynan's Volkswagen responded

Thank you for the kind words! We’re glad to hear that our team was helpful and worked to get to the issue with your vehicle. Providing thorough and professional service is our goal, and we truly appreciate your trust in us. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback, Joseph. We're glad to hear that Ashley provided you with a positive experience and represented Tynan’s well. We’re sorry the rest of your visit didn’t meet expectations. We understand your frustration regarding the communication around your vehicle’s diagnosis and appreciate you bringing this to our attention. Your comments help us identify areas for improvement, and we’ll share them with the team. If you'd like to discuss your experience further, we’d welcome the opportunity—please don’t hesitate to reach out directly. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the wonderful feedback, Carla. We’re thrilled to hear that Justin and Tom made such a positive impression and helped create a great overall experience for you. It means a lot to us that Justin’s sincerity and professionalism stood out—he truly takes pride in redefining the car-buying experience. We're also glad the work done on your vehicle met your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the wonderful feedback! We're thrilled to hear that you’re loving your new Tiguan and that Joe and the rest of the team made the experience great. We truly appreciate your kind words and are grateful you chose Tynan’s. Enjoy every mile in your new vehicle—we’re always here if you need anything! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Harrison, for your kind words and for taking the time to share your experience with us! We’re so glad to hear that Ashley kept you well-informed throughout the process and that Blake’s patience and expertise made a positive impression. We appreciate your understanding regarding the parts delay, and we're thrilled to know your vehicle is back to 100%. Thanks again for trusting the team at Tynan’s VW—we’re always here when you need us! Jacqueline Goldsboro - Customer Care Coordinator