Tynan's Volkswagen

Rick (our service writer) was Awesome. He went above and beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has ha beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has had some HORRIBLE service writers. However, I was thoroughly un-impressed with the workmanship. I have taken my car in two handfuls of times for the same issue, finally, with Rick as our service writer, he put his foot down and got the problem resolved. The service employees fried my electronic's and battery with a simple detailing request. (They fixed it on their dime, but had to keep my vehicle much longer than expected.) When I went to pick the vehicle up, they still had to come out to my vehicle three times to put it back together. Thank goodness for Rick otherwise I would be done with Tynan's Saab. More

I have given this rating because the service was outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was mor outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was more than happy to help me. It was very apparent that Richard had a vast knowledge base in the car repair business. I will be buying my next car from Tynans. More

The overall experience was wonderful. Everyone listened to my needs and was able to help me in a variety of ways, I just had a heater issue, I almost walked out with a new car (which I will need and consid to my needs and was able to help me in a variety of ways, I just had a heater issue, I almost walked out with a new car (which I will need and consider with them in the near future). I enjoyed the communication as well. More

Rick was great he worked with our warranty and he made sure that everything was repaired. We had a Saab with a General Motors warranty. We could not get any assistance Cheyenne, Wyoming from our General sure that everything was repaired. We had a Saab with a General Motors warranty. We could not get any assistance Cheyenne, Wyoming from our General Motors dealer. I call Rick at Tynan's in Fort Collins he was able to track down our General Motors warranty and he said he would work on our car. He took handled every issue we had, He was awesome. More

We went to look at 3 different dealerships that day and Tynan's was the most helpful out of all of them. We went to one previously who didn't even TRY to help us in our need. We had a severe amount of nega Tynan's was the most helpful out of all of them. We went to one previously who didn't even TRY to help us in our need. We had a severe amount of negative equity in the car that we were trading in, and we understood that, but we're still looking for a good deal. Jaymee greeted us and was very good about findout our needs and wants in a car. He showed me a Passat and I test drove it and it was FABULOUS. Unfortunately, that car could not eat up my negative equity. He showed us a Mazda 6 and we started talking numbers. The Sales Manager and Financing Manager were very, very, helpful and we could not have asked for a better deal! My payments are around the same and the car is running like a champ. I definately recommend Tynans VW. :) More

"Rude Carpet Treatment" that's what I received at Tynan's Volkswagen. I attempted to contact Blake Hott their Internet Sales Manager and was initially told he was at a training meeting and would be done at o Volkswagen. I attempted to contact Blake Hott their Internet Sales Manager and was initially told he was at a training meeting and would be done at one and call me. Three hours after the meeting closed "I" called again.Finally got a hold of him with no reason as to why he never called me back. Talked about a 2006 Infiniti M35x,he walks away from the phone says he thought that a salesman had put a sold sign in the window. Blake says" I'll call you as soon as I find out if the car is sold". Never called back the rest of the day. I mean how long does it take to find that out? The next day I call at ten and got Ken Medina,New Car sales Manager,who said "Oh that car isn't sold but I have three salesmen looking over my shoulder and I will have someone check out the car and I'll call you back about the price in a few minutes" A few hours later(five to be exact) 'I' call again. First I say " Whats the problem don't you want to do business with me,am I radioactive". Ken says "Oh no I'm closing three new car deals by myself but will have someone run out in ten minutes and get back to you". That was three weeks ago, they still haven't called back. Also price on car has dropped 1500$ Lies and BS thats what you get from Tynan. I purchased from 'Play with Cars' in Greenville,SC. "Red Carpet Treatment" is what you get from them. From start to finish Danny Wike made the purchase the best possible experience. Should I purchase another used car he might carry I would not hesitate to use his services exclusively. More

In December 2007 Tynan's replaced the timing belt and water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charg water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charge under VW's 12 month/12K mile service warranty. In August 2008 the car failed and was towed to Tynan's. The timing belt was ripped in half when a freeze plug fell out of the water pump. Again, Tynan's repaired the car free of charge, bent valves and all; they also picked up the towing bill. They showed me the old parts to allow me to confirm their diagnosis. I could see the freeze plug, and the timing belt was severed by a semicircular cut that exactly matched the shape of the freeze plug. They did a post-repair cooling system pressure test at no charge. For my own peace of mind, I paid $100 for a compression test after the repair, which showed all four cylinders within 1 psi of each other. The car runs beautifully. I've worked in shops, and no one's service is any better than this. However, I would ding VW for poor replacement parts quality! I like to give special thanks to Tom, one of their service writers. I dodged a bullet here. More

It took several repeated questions before they would divulge the interest rate being proposed. Professed no knowledge of VW's 2.9 APR financing incentive. Had to ask repeatedly before they would indi divulge the interest rate being proposed. Professed no knowledge of VW's 2.9 APR financing incentive. Had to ask repeatedly before they would indicate what extra packages (beyond the Wolfsburg standard) were on the vehicle (ie: wouldn't show us the sticker). Sales manager had a tantrum, threw his paperwork on the desk, and stormed off. More

I have purchased two vehicles from tynan's Saab and have had all of my service work done at the dealership. After reading some of the other comments I felt I should share that I have found Tynan's Saab to b had all of my service work done at the dealership. After reading some of the other comments I felt I should share that I have found Tynan's Saab to be the most professional and pleasant dealership I have ever been to. The sales staff and Brenden in the service department alway's make me feel that I am their only customer. Great product, Great place!!! More