Tynan's Nissan Aurora - Service Center

Tynan's Nissan Aurora responded

Thank you for your continued support of the Tynan's Nissan Aurora team! We appreciate the kind review and look forward to serving you again next time!

Tynan's Nissan Aurora responded

It's hard to hear that we didn't earn your five-stars. If there is anything that I can do to improve your experience, I would like to help. Please reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564.

ED51 responded

Cara, you asked if there was anything you could do to earn 5 stars and improve my experience. Here are three things you can do: 1) On your service app where I can track the progress of my vehicle, you have a category of "Check Tire Pressure". If you could change that category to have the mechanic input the tire pressure of each wheel, that would force the mechanic to check all four wheels which did not happen in my case. 2) In many tire pressure stations, they have the option to set the tire pressure to a predefined PSI such as 33 PSI. I am guessing Tynans has compressed air which forces the mechanic to potentially take 1, 2, or 3 readings per wheel which takes time. If you implemented a preset PSI gauge, perhaps that would be easier for the mechanic. 3) Be proactive and track down the root cause of my dissatisfaction. Did you check the paperwork submitted by the person at the service desk. I told him twice the tire pressure warning light was on. Did he put that in the comments section for the mechanic? Next, did you follow-up with the mechanic to see why that was not done. On the app, the mechanic stated the tire pressure was checked. Can they check the box without checking the tire pressure? Is this a training issue? How often are personnel trained and checked to make sure they are doing what they are supposed to be doing. The bottom line is when I found one thing was not done properly, I personally checked all of the fluid levels myself. Nissan is not the cheapest oil change around. I pay for it because I expect good service. When I have to follow-up and check the fluid levels myself because the tire pressure was not correct, I lose confidence. Now, I am paying a higher price for an oil change and checking your work. I am about to have the 90,000 mile check-up done on my vehicle. That will be a minimum of $1,600. I have had all of my service done at Tynan's Nissan for the last 10 years. Because of the lack of attention to detail on a simple oil change, I will take my car to another Nissan dealer. So, when the mechanic or customer service rep says what is the big deal about not checking the tire pressure even when the customer asked us to check it, how big of a deal is it? it is a $1,600 mistake.

Tynan's Nissan Aurora responded

Thank you for trusting the Tynan's Nissan Aurora team with your service needs! We appreciate you taking the time to share this kind feedback and look forward to your next visit!

Tynan's Nissan Aurora responded

Thank you for your excellent review! -Tynan's Nissan Aurora

Tynan's Nissan Aurora responded

We're grateful for your continued support! Take care and thanks for your business, from all of us here at Tynan's Nissan Aurora!

Tynan's Nissan Aurora responded

Thank you so much for your kind review about your time here at Tynan's Nissan Aurora, including our waiting area! Luke was happy to help and will enjoy seeing this sentiment.

Tynan's Nissan Aurora responded

Thank you for trusting the Tynan's Nissan Aurora team with your vehicle, Glenn! We hope we can be of service to you again in the future!

Tynan's Nissan Aurora responded

Thank you for the wonderful feedback! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Tynan's Nissan Aurora Team

Tynan's Nissan Aurora responded

We regret that the experience didn't live up to our usual standards and appreciate the honest feedback. Our team never intends to inconvenience you and hopes there is an opportunity to resolve this situation for you. We encourage you to reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564 when you have a moment. Thank you.

Tynan's Nissan Aurora responded

Thank you for trusting the Tynan's Nissan Aurora team with your vehicle, Mari! We appreciate the kind feedback and look forward to serving you again next time!