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Tustin Toyota
Tustin, CA
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 383 reviews
January 28, 2024
Vincent Fung - The financial manager made our Lease Buyout go very smoothly! His attention to detail and his explanation about what needed to be done was outstanding! Buyout go very smoothly! His attention to detail and his explanation about what needed to be done was outstanding! More
by pdelrossi9
Employees Worked With
N/A
December 27, 2023
Johnny and Gwendolyn were Awesome ! They took great care of me during my new car buying process., they even fed me. The finance manager and the finance department are Excellent. No pre They took great care of me during my new car buying process., they even fed me. The finance manager and the finance department are Excellent. No pressure , just tell us how we can help make this experience great and it was. I have taken my my precious car there for service and everyone is so helpful. . They always manage to schedule you . And the reminders are helpful as well. They tie everything up with a car wash. job well done !!! More
by msmellissas
Employees Worked With
Johnny and Gwendolyn
November 25, 2023
Eric was very nice and professional and honest. He listened and explained all the service and why it was needed and how important for my safety it was great service representative for Tustin Toyota He listened and explained all the service and why it was needed and how important for my safety it was great service representative for Tustin Toyota. He shows he cares. More
by Debbie
Employees Worked With
Eric
November 18, 2023
I came for my first 5K Toyota care service with scheduled appointment. Gustavo was very helpful & answer all my questions related to the service and more. Thank you for your service. appointment. Gustavo was very helpful & answer all my questions related to the service and more. Thank you for your service. More
by TAB
Employees Worked With
Gustavo Rios Diaz
October 26, 2023
By far the best experience I’ve had at a dealership. Leo Castillo was professional and extremely helpful throughout the process. Would recommend him and the Tustin Toyota dealership to anyone I know lo Leo Castillo was professional and extremely helpful throughout the process. Would recommend him and the Tustin Toyota dealership to anyone I know looking for a vehicle. Kara More
by kara
Employees Worked With
Leo Castillo
October 15, 2023
My service advisor Jorge Mendoza never fails to meet and exceed my expectations when it comes to servicing my vehicle. Makes it convenient for me to schedule an appointment and goes over everything with me exceed my expectations when it comes to servicing my vehicle. Makes it convenient for me to schedule an appointment and goes over everything with me prior to any work being approved and or performed.He’s one of 3 reasons (other employees) why I continue to do business with Tustin Toyota. Thank you Jorge Mendoza!!! More
by Christian
Employees Worked With
Jorge,Mendoza
September 12, 2023
I purchased a new vehicle recently. Rory Nelson was so helpful and made the whole experience easy and stress free. The finance department was great too. Recommend Tustin Toyota. Rory Nelson was so helpful and made the whole experience easy and stress free. The finance department was great too. Recommend Tustin Toyota. More
by Bonnie R
Employees Worked With
Rory Nelson
September 04, 2023
Where do I begin… I am a single mom, I made sure I got out of my current car loan prior to getting a new car because I didn’t want the upside down problem. I went into Tustin Toyota and was painted an ama out of my current car loan prior to getting a new car because I didn’t want the upside down problem. I went into Tustin Toyota and was painted an amazing picture on their Fuel cell car. I was told how there were multiple stations being built and I’d have 3-6 in my city, I was told the gas card would last me the full 3 years, I was told that the value of the car would only go up because it’s the car of tomorrow. What I wasn’t told was that the stations would go down constantly, that I would spend hours/days trying to get fuel, that I wouldn’t be able to work some days due to not being able to get fuel, that the fuel would go from $13 to $36 and it would cost $130 for 230 miles, I wasn’t told that the fuel pumps wouldn’t give you full fills and after waiting in line for an hour your only get 40-60 miles from the fuel you just put in. Toyota LIED! They LIED to all of us to sell these cars! Now after 16 months I go back into Tustin Toyota to be told the car I haven’t even had for a year in a half that I paid $22k for is now worth $6,000! And Toyota has no suggestion on how to help! They need to stand behind these cars! The salesmen don’t even want to sell them anymore because they know they ate screwing people over! Shame on you Toyota! BUY US OUT OF THESE NIGHTMARES! I don’t even care if I get my money I’ve put into it back! Just get me out of my loan! More
by DArtukovich
Employees Worked With
A liar
