Tustin Toyota

When I drove up to the service department with a list of things I needed help with on my new Camry, I was expecting the normal dealer attitude. That is far far far from what I got. I first went looking fo things I needed help with on my new Camry, I was expecting the normal dealer attitude. That is far far far from what I got. I first went looking for the service manager, thinking that if I start at the top, things will always be good. The service manger is Roy and he was very accommodating. I had some issues with setting up my Bluetooth on my phone and he helped me connect it right away. I told him that I used to have a Honda and that the service I was use to getting will be hard to top. What shocked me was the way he responded. He said that I was very lucky by choosing Tustin Toyota and that they will make me say the opposite about Honda! I still had some other things that I needed looking at and Roy introduced me to Chad. What can I say...Chad is by far the most informed service advisor I have ever dealt with. He calls me when he says he will and tells me exactly what is going on with no sugar coating. I am so happy that I purchased a Toyota and that I live in Tustin and that Tustin Toyota is my dealer!! I will not go anywhere else. More

I have taken our Toyota's and now our Lexas to Tustin Toyota for the last 5 years, I usually take them in for normal maintance, I deal with Javier Bernal in the service department, he is always very frie Toyota for the last 5 years, I usually take them in for normal maintance, I deal with Javier Bernal in the service department, he is always very friendly and honest and doesn't pressure us for anything that we don't need. The car is usually worked on in a reasonable time and is ready when he says it will be. I would recommend this dealer to anyone that needs service to their Toyota or Lexas. Ask for Javier, he won't steer you wrong More

A friend brought me to your dealership as I am thinking of moving back to the Southern California area again. I wanted to find a Toyota dealership that I could trust as I do mine now. I believe I have fou of moving back to the Southern California area again. I wanted to find a Toyota dealership that I could trust as I do mine now. I believe I have found the place. After talking with your Service Manager, Javier Bernal, I feel comfortable I have taken care of one thing I will need when I return. A great place to take my car when needed. He was courteous, considerate and full of knowledge regarding my Rav4 and it's servicing needs and the Toyota plan that comes with it. I feel confident to bring my car there for service and any future purchasing needs. Thank you. One big thing off my list of things to do when I get back. More

Customer service was great! Very satisfied with the work. I have been a customer for over 7 years. It has always been a great experience. work. I have been a customer for over 7 years. It has always been a great experience. More

I came into Tustin Toyota to have my car serviced because there are few aftermarket places that will work on my Toyota Venza. In my past experiences with other dealer shops, I have always had the feeling th there are few aftermarket places that will work on my Toyota Venza. In my past experiences with other dealer shops, I have always had the feeling that my business was not appreciated, as well as being over-charged for items completed. However, the Service Manager (Javier Bernal) that worked with me has changed my perception of dealer service repairs. He was courteous, respectful, and seemed to really appreciate my business. He actually broke down the services that were completed and explained to me why they should be completed. Based on his actions, I would gladly return to their service shop to have my vehicle repaired/maintained at any time. Sean Willis More

Brought my car in for service that was due, had an excellent experience. Earl was very helpful and I had my car back to me in no time. excellent experience. Earl was very helpful and I had my car back to me in no time. More

First thing first, I shopped the car to death between Tustin, Orange, and Power working the price and options that I wanted a new Tundra 4x4. I am a man who really isn't interested in the games of buyin Tustin, Orange, and Power working the price and options that I wanted a new Tundra 4x4. I am a man who really isn't interested in the games of buying a car or the need to get the better of another person in this scenario, while I do appreciate getting a good deal for myself and a reasonable deal for the seller of a car. After all the last two cars I purchased were on cars direct, minimizing the need to talk to a salesman. I worked with Bill over a period of a few days who researched and found the car I wanted, Bill had it transferred to his dealership without mentioning this to me and patiently waited for me to make up my decision to buy from his dealership. After a few days he told me they had the car on the lot that I wanted and I should come down to take a look at it. The truck was in fact what I wanted. I drove down that night and continued to work on Bill to get additional options thrown in (some successful, some not), Bill continued to show the upmost professionalism during this time never pressuring me nor making me feel obligated in any way by way of the transfer or time spent with him. After an hour or so I left. The next day I called him to let him know that I would be in the next morning to buy the car and he asked me to postpone the arrival by a few hours to get a more favorable working manager (Ricardo). I arrived on schedule, reiterated my proposal which I knew was an amazing deal (for me), they met me halfway on the options and agreed to the price I wanted to pay. So I bought the truck. Finance guy was great, did a short salesman pitch on extended warranty and fabric protection (his job) but was not persistent on it. Overall I felt respected, well treated, and actually happy to deal with the dealership and salespersons. While I don't expect everyone to experience this process like i did, all I can say is go in prepared, treat everyone with respect, and work with the same guys as I did. You'll have a fighting chance for a great deal and excellent experience. More

I highly recommend Tustin Toyota. I have had my 2003 Toyota Highlander serviced there for many years. My service advisor Javier Bernal always gives my vehicle his personal time and attention and ultimat Toyota Highlander serviced there for many years. My service advisor Javier Bernal always gives my vehicle his personal time and attention and ultimately solves the problem. Tustin Toyota and Javier Bernal's combination of skill, experience is exactly what I had been looking for in a mechanic. Additionally, Javier's professional ethics are superb. I am confident he would never misrepresent a problem or overcharge me in any way. Javier is very dependable, reliable, and hard-working and it's very easy to schedule appointments. I have never had anything but a satisfying experience when having my car serviced by Javier Bernal or Tustin Toyota. More