Tustin Toyota

I have been going to Tustin Toyota for service of my Sienna and Camry in the past 6 years. Roy has trained up a good team, who are very professional and helpful. I would say the service is done right Sienna and Camry in the past 6 years. Roy has trained up a good team, who are very professional and helpful. I would say the service is done right and problem resolved at first trial 99% of the time, and once in a while when they didn't fix the problem the first time, when I took it back, they went out of their way to get my car back on the road as quickly as possible without charging me another dime! They are friendly, knowledgeable, and they are the people that I can trust, and I seriously cannot ask for more. The only thing that may have made it not as perfect was their facility was getting old and the customer lounge area is not as great as some other dealership, but they just moved to a new facility a few doors over on this Monday. Today was my first visit at the new facility when I brought my Sienna there for an oil change, and I was very impressed to see that they are getting really close to Lexus standard now. I take my other cars to service at Fletcher Jones and Mercedes Benz Laguna Niguel, and I have to say that this new Tustin Toyota facility is not very different than those "high end" dealerships, but I am paying a much more reasonable price for excellent service here! More

Service with Chad and Roy has involved "routine" maintenance as well as unscheduled repairs. When I call, Chad listens attentively to my description of the problem, and always schedules t "routine" maintenance as well as unscheduled repairs. When I call, Chad listens attentively to my description of the problem, and always schedules the appointment to accommodate my schedule. He remembers me upon arrival, and is welcoming, courteous, and knowledgeable of the possibile situation(s) I may be experiencing. Chad is excellent at follow-up. I can count on him to call me to advise of the findings rather than me having to call him. If Ray is nearby, he also seems to remember his customers from past experience and, as busy as he is, takes the time to say hello. I couldn't ask for better relationships! I have special-ordered a specialty item from the parts department, and both Greg and Loren have provided the best customer service I could have asked for! Greg researched the availability of the product, and contacted me upon its arrival. When I requested more of the same item to give as gifts, Greg was unavailable and Loren processed my order with the same excellent service. The product had to be special- ordered again, and Loren contacted me upon its arrival. It took several weeks for the item to arrive each time it was ordered, and it could have been easy for the staff to forget about me, but both Greg and Loren followed-up as promised each time! The cashiers and "greeting" staff are consistently welcoming, friendly, and make immediate eye contact upon entering the facility. They offer assistance, and have been accurate and efficient in processing the paperwork and explaining and answering my questions. Everything has been completed correctly on every visit to this dealership, and the experience has been exceptionally pleasant! More

I really like the professional personnel at Tustin Toyota. They handle my coming in for service with quick attention and friendliness attitudes. I feel that I got very good service and it only took Toyota. They handle my coming in for service with quick attention and friendliness attitudes. I feel that I got very good service and it only took a couple of hours from my appointment time. I feel very confident that the work was done right. They have good prices and I feel very satisfied from my service experience. I would and have recommended Tustin Toyota as a trustworthy establishment. More

I traded my 2011 Tundra 4x4 for a Scion tc,I am more than happy with my trade in value which is not the norm on trade-ins, I was in and out approximately 2 hours, another plus in my eyes,I highly recommend happy with my trade in value which is not the norm on trade-ins, I was in and out approximately 2 hours, another plus in my eyes,I highly recommend you deal with Adam Bekr or Tarek!! Tarek called me a couple weeks after sale and offered to fill my gas tank up!! plus they threw in a scion hat and an ice cream!! More

Purchased a new Toyota Corolla. Worked with both Mike Momayez and Chuck Murphy. Both of these guys were very helpful and demonstrated great knowledge of their product. Felt very happy about the choice of Momayez and Chuck Murphy. Both of these guys were very helpful and demonstrated great knowledge of their product. Felt very happy about the choice of vehicle and the finances worked out very well. More

The service we received at this dealership was top notch! Mario spoke to us in our native language and made us feel comfortable, made sure we were happy and satisfied with our purchase. Mike was very knowl Mario spoke to us in our native language and made us feel comfortable, made sure we were happy and satisfied with our purchase. Mike was very knowledgeable about the vehicles and took extra time to explain all the features included in the vehicle we purchased. Highly recommend this dealership, especially Mario and Mike!! More

Tustin Toyota is the best dealer ship i've been to. With Tarek and Mario made everything so much better they both made me feel comfortable. They provivded great service and I am a very satisfied customer. Tarek and Mario made everything so much better they both made me feel comfortable. They provivded great service and I am a very satisfied customer. More

Nasser and Mario worked hard to satisfy our needs we were very pleased with the overall experience. We bought 2 vehicles on March 4th. Nasser has sold us 3 vehicles over the years. very pleased with the overall experience. We bought 2 vehicles on March 4th. Nasser has sold us 3 vehicles over the years. More

Pedro is alway helpful with all of my needs since buying my Camry last year ! I love that they contine to give coupons and promotions to keep you engaged and coming back !!! my Camry last year ! I love that they contine to give coupons and promotions to keep you engaged and coming back !!! More

Mike and Mario were two of the best salesmen I have dealt with. They went out of their way to accommodate all requests and did not push for a sale. Once I let then know I was interested in pursuing a sale, with. They went out of their way to accommodate all requests and did not push for a sale. Once I let then know I was interested in pursuing a sale, they worked with me on finding a comfortable negotiating price range. It was painless and nice to see that we were on the same page from the beginning. I would definitely refer these two salesmen. More