Tustin Toyota

My hood shatter my windshield driving home after service This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but completely This is a review that is long past due. So I got in a little fender bender over a year ago and the front of my car is slightly damaged but completely drivable and has been driven like this since October 2015. I brought my car for service in August or end of July for the 20k service. I went to pick up my car and the porters could not locate my car for over 15 mins and had two of them searching. I finally locate the car near the front parking lot and they said the keys are inside so I'm good to take off. I live in fro to the Tustin hangers only 3 miles away and when I was on Tustin ranch road, driving over edinger, the the hood flies up and shatters the windshield. I slammed on the brakes and turn right but I see that I was on a bridge and didn't want to drive in the wall or possibly even drive off the bridge. The speed limit is 50 so I was going about 50 mph. The car behind nearly rear ends me. I couldn't pull over because I couldnt see in front of me due to shatter windshield and oh yea. The hood covering it. I get out to inspect it and see what happened and noticed a broken wire tie. The service people used a plastic wire tie to secure my hood down and didn't think that was important to tell me. I did receive a call from them after writing a review but they only asked what happened. Just be careful when you pick up your vehicle. Make sure the hood is secure and locked before driving off otherwise, you have a $400 windshield bill due to Tustin Toyotas service techs. More

Unethical I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I thoug I wish I would have dealt with this Kyle person who previous reviews talk so highly about! I leased a new car from Tustin Toyota in August and I thought the experience was great at first. However, with some information that has recently come to fruition, the two people I dealt with that day have proven to be unethical. Unfortunately, they lived up to the stereotypical "car salesman" reputation and I fell for it, because I normally like to believe that a good majority of people are honest. You live and you learn, I guess! I can't wait to turn my car back in and wipe my hands clean of Tustin Toyota. Very disappointing experience after all. More

Very Helpful Service Advisor I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few questi I am considering buying a used Toyota Prius so I called Tustin Toyota Service Center for advise. I spoke to service advisor Daniel t lo ask few questions. Daniel was very helpful, knowledgeable and courteous. He answered all my questions thouroughly and give positive and honest advise about the Prius performance. Definitely will bring my car in to him for service. Thank you. More

Exactly how buying a car should be One of the best buying experiences I've had with anything, anywhere. I dealt with Kyle T in the internet sales department and Anthony in finance, and One of the best buying experiences I've had with anything, anywhere. I dealt with Kyle T in the internet sales department and Anthony in finance, and can't say enough nice things about them. It was a night-and-day difference from every other dealership I've dealt with, I'll definitely be back! More

TERRIBLE, someone never made me feel so bad in this country The initial attention to customer service by phone, was really good. From the beginning I inform them that my credit was not good and ask if there was The initial attention to customer service by phone, was really good. From the beginning I inform them that my credit was not good and ask if there was an option to buy a car. Elda's attention, customer service was very friendly and professional. Finally after getting all my documentation and information we made an appointment to see the car and finish the transaction. But when I got to the dealer experience was horrible, the manager (Ricardo) is a totally overbearing, humiliating person, flaunts her 28 years of experience I think, did not serve him to learn to respect the customer. He said Elda and Customer Service were "simple telephonists" All the time I stressed that my credit was not good, and his attitude is despot, really desagradale. I love TOYOTA my country, but fortunately there are more dealers to avoid meeting the "Manager". Mr. Blanco (seller) saved the sale because professionally knew how to prevent I left. I'm sure that when you make them feel good and you help someone with credit problems, this person really sent many referrals to the dealer. I propose some classes of human relations and customer service to the "Manager". Toyota finally sells itself. La atencion inicial por telefono con servicio al cliente fue realmente buena, desde el principio informe que mi credito no estaba bueno y pregunte si habia opcion de comprar un carro. El trato de Elda en servicio al cliente fue muy amable y profesional. Finalmente despues de obtener toda mi documentacion e inofrmación hicimos una cita para ver el carro y finalizar la transaccion. Pero al llegar al dealer la experiencia fue horrible, El Gerente (Ricardo) es una persona totalmente prepotente, humillante, constantemente hace alarde de sus 28 años de experiencia que yo poienso no le sirvieron para aprender a respetar el cliente. Todo el tiempo recalca que mi credito no es bueno pero siempre con actitud despota. Amo TOYOTA desde mi pais, pero afortunadamente hay mas dealers paras evitar encontrarse con este "Gerente". El Señor Blanco (vendedor) salvo la venta porque profesionalmente supo evitar que yo me fuera. Estoy segura que cuando ustedes hacen sentir bien y le ayudan a alguien con problemas de credito, realmente esta persona enviará muchos referidos al dealer. Propongo unas clases de relaciones humanas y servicio al cliente a este "Gerente". finalmente Toyota se vende sola. More

Salesman Jesus Leon Jesus Leon is a salesman at Tustin Toyota and hooked me up! My credit wasn't too good but Jesus worked his magic and hooked me up with an affordab Jesus Leon is a salesman at Tustin Toyota and hooked me up! My credit wasn't too good but Jesus worked his magic and hooked me up with an affordable car and I drove off the lot in a new 2016 Scion IA just a few hours after I had arrived. I would definitely recommend Tustin Toyota and Mr. Leon to anyone in need of a vehicle. More

Terrific Multipoint Inspection and Service by Loren I just took my Toyota Camry XLE in for Multipoint Inspection. Loren, service agent, was terrific! Excellent service, attention to detail. I was exce I just took my Toyota Camry XLE in for Multipoint Inspection. Loren, service agent, was terrific! Excellent service, attention to detail. I was exceptionally pleased! More

very worse service I get an appointment online but, still , I had to wait 2 hours 50 min. only for an oil change! Service advisor Bernal Javier. He said 2 hours. Is tot I get an appointment online but, still , I had to wait 2 hours 50 min. only for an oil change! Service advisor Bernal Javier. He said 2 hours. Is totally ridiculous! I will not recommend at all! Idris More

Worst service! I made an appointment online but, still , I had to wait 2 1/2 hours for an oil change ! Is totally ridiculous! Waisting all morning to just have an o I made an appointment online but, still , I had to wait 2 1/2 hours for an oil change ! Is totally ridiculous! Waisting all morning to just have an oil change! Not recommend at all! More

unprofessional management Horrible experience, make sure you double check your vehicle before and after you drop it off for service as that will damage your vehicle and unless Horrible experience, make sure you double check your vehicle before and after you drop it off for service as that will damage your vehicle and unless you point it out before taking it out of the lot your stick 28th the damages. The service department is like watching chickens without heads running around, do yourself a favor take your bussiness elsewhere. More