Tustin Toyota | Page 25

Mario A. & Bill K. We have been looking for a new SUV for the last few weeks. We went Tustin Toyota and the service was excellent. Mario and Bill were amazing. They were We have been looking for a new SUV for the last few weeks. We went Tustin Toyota and the service was excellent. Mario and Bill were amazing. They were able to get us into a new RAV4 within two and a half hours. I would definitely recommend Tustin Toyota to anyone who is looking into purchasing a new car. Thank you Mario and Bill! From Cynthia & Johnny. More

lease They are very professional. They gave us a good deal. friendly and nice persons. They review our application so fast. company deserved the man liked They are very professional. They gave us a good deal. friendly and nice persons. They review our application so fast. company deserved the man liked them. More

Lease a car Good customer service. Verr friendly as well as rhe manager, Mario Arellano. Direct to the point deal. We got a great deal. Excellent sales person Good customer service. Verr friendly as well as rhe manager, Mario Arellano. Direct to the point deal. We got a great deal. Excellent sales person More

Unfriendly prices for parts and service Tustin Toyota should not have to gouge customers on the price of ordinary parts. This is a giant operation--in new, used, parts and service. You would Tustin Toyota should not have to gouge customers on the price of ordinary parts. This is a giant operation--in new, used, parts and service. You would think that good customer service and satisfaction would argue against charging nearly $400 for a spare Toyota Key and "keyless entry" key fob. Here are the "highway robbery" numbers. Spare key for Toyota 4Runner $21. Key fob transmitter $90. Total of $111 for the Parts Department. BUT WAIT...BOTH NEED TO BE "PROGRAMMED" BY THE SERVICE DEPARTMENT. (That’s something that the Parts folks didn't mention before the sale!) There can't really be two hours of labor or that much additional labor cost for "programming" a key or a fob, can there? That's an ADDITIONAL $140 to program the key, and an ADDITIONAL $135 to program the fob/transmitter. (Plus, supposedly it takes two hours to do the "programming." So now, for one key and one little fob, the grand total cost is $385. This seems to me to be an unacceptable, way-over-the-top price. You could purchase an entire computer for that kind of exorbitant (squeeze the customer) cost. Nobody was rude, but I wonder how the employees could keep a straight face. I don't have a problem with a fair and reasonable cost. But it seems to me that this is an unjustified price gouge (i.e., overcharge, swindle). Best guess is the employees have heard this complaint many times previously. More

I pull out my hair every time. Let’s start off what will be a he start of your experience... 1st you have an appointment for a specific time and when you roll up the drive way yo Let’s start off what will be a he start of your experience... 1st you have an appointment for a specific time and when you roll up the drive way you wait in a trail of cars to the valet which sometimes goes fast and sometimes not. Once you get to the valet they direct you to a lane. 2nd is your lane wait experience. This drives me up the wall. You have service representatives walking all over but it takes up to 20 minutes to get somebody to help you. So far on average at this point you’ve already waited about 30 minutes since arriving and you’re only at the drop off stage... ahhhh???!!! Next up is the service representatives. One or two seem nice and friendly but I still get annoyed by a couple of things... one is they are only service representatives you never see or talk to the people that actually work on your car. Two, I bring up something that is bothering me about the car and even though it’s brand new they tell me that if I want someone to look at that it will take a very long time on top of the standard two hours to do an oil change. ... each time I say fine I’ll make a separate appointment for that specific thing since I’ve already been there 40 minutes and my car is still in the valet lane. 3rd now the waiting room, they should really give the courtesy drop off girl a desk by the entrance to the service department instead of in the waiting area. The reason I say this is that everyone watches as each service representative take their turn on coming over to her and flirt with her. She seems way too interested in them and bothered by actual customers. Last is so rediculous it makes me laugh out loud every time... after the service representative tells you your all set they send you off to show your paperwork to the valet. Every time they find my key and then attempt to set the panic alarm off to locate the vehicle, and they have to put it up to their chins to add as extra antennas then once they locate the general area they hand me the keys and say it’s over there! There freaking valets not key holders. Just really gives the impression of laziness and lack of professionalism and care for the customer,who just spent 3 hours waiting. Overall if my Toyota didn’t have the service included I’d be rushing to jiffy lube were they respect people’s time. More

Pretty Bad Inadequate replacement of parts meant I had to return for more costly repairs. Also had vehicle damage which wasn't observed immediately. The service Inadequate replacement of parts meant I had to return for more costly repairs. Also had vehicle damage which wasn't observed immediately. The service experience has dropped dramatically perhaps reflected in a recent high turnover of their service managers means I'm looking elsewhere for service. More

New Car Purchase, HAPPY, HAPPY, HAPPY! Today I purchased my third new car since 2014 from Tustin Toyota. That pretty much says a lot. but not everything. It’s not just that Toyota continues Today I purchased my third new car since 2014 from Tustin Toyota. That pretty much says a lot. but not everything. It’s not just that Toyota continues to produce cutting edge vehicles, it is the people that work at Tustin Toyota that make it happen. Today Casey Troncoso, one of their lead salesmen, put me into a 2018 Toyota Camry, taking my 2017 Corolla in as trade and lettingvme walk out with no out of pocket expenses. That is unheard of. But because I’ve developed a relationship with with people who work there they feel more comfortable creating magic. Casey answers my calls on his days off, always willing to put together a proposal to see if he might assist with making my daily life more pleasurable. I’ve just bonded with Stephen Kelly, a new service writer who always takes that extra step to make sure you are taken care of in an timely and professional manner. I signed paperwork for more than an hour with a great guy in their financial department that has worked their greater than twelve years. He was the most knowledgeable, organized, and basically the nicest guy that made the task of completing the sale documents pass quickly while thoroughly informing me of my protection opportunities without making me feel he was pushing additional sales item onto the ticket. Because he was not. I got the best deal, the best car, and will continue going to Tustin Toyota of service and any future vehicle purchases. I cannot say enough positive things about my experience. Thank you everyone at Tustin Toyota. More

Mario Arellano Mario Arrelano Has helped my family for over 15 yrs. Today I came in and got brand new seqoia hazzel free. Thanks Mario will be coming back for the la Mario Arrelano Has helped my family for over 15 yrs. Today I came in and got brand new seqoia hazzel free. Thanks Mario will be coming back for the landcruiser. Also Anthony Pitassi very helpfull and informative with protection plans and financing. More

New Cars Tarek Abdelmuti helped us trade in my wife's with out a hassle. He took the time to show us around show us other vehicles until my wife was happy with Tarek Abdelmuti helped us trade in my wife's with out a hassle. He took the time to show us around show us other vehicles until my wife was happy with the color and car she wanted. I also ended up getting a better lease on a better car than I already had. The car was cheaper then the original one I had and more stylish. If you're looking for a new Toyota I suggest you ask for him. He's very professional and he'll give you a really good deal More

fasr friendly service our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out wit our sales man Tarik was great. he picked us up drove us to the dealership. made us a great deal on a car. we were in a hurry he got us in and out with great service. More