Tustin Toyota

Cindy Reyes is very unprofessional she will call you every single day and when you are ready to buy it she stops responding and says "let me speak to my supervisor" don't waste your time dealing with he every single day and when you are ready to buy it she stops responding and says "let me speak to my supervisor" don't waste your time dealing with her More

Izze Gambino is hands down the BEST to work with in the service department! It’s not about clocking in and out, it’s about helping people. He genuinely cares and makes you feel like your car is in good han service department! It’s not about clocking in and out, it’s about helping people. He genuinely cares and makes you feel like your car is in good hands. He’s transparent, a great listener and communicator. Highly recommended Izze! More

First time coming to this place and had an amazing experience with Izze Gambino. Very knowledgeable, friendly, understanding to my needs. Respected my time to fix a recall part while I was there inste experience with Izze Gambino. Very knowledgeable, friendly, understanding to my needs. Respected my time to fix a recall part while I was there instead of having me come back. Knew I was anxious about feeling they will "upsale" me things I don't need fixing, but he made me feel comfortable and didn't feel pressured in getting anything. I would definitely recommend coming and ask for him. I felt he was very patient, listens to me as I don't know anything about cars and explains in ways I would understand. Added bonus, my appointment was around dinner time and had not had dinner as I came straight from work and he hooked me up with a voucher for a free subway sandwich. Didn't know how hungry I was until I got there. Thank you for making this a very pleasant visit and treating your customers with kindness and respect. More

Had another amazing experience with the service department here. We have entrusted our cars to Tustin Toyota for years and we feel very well taken care of. department here. We have entrusted our cars to Tustin Toyota for years and we feel very well taken care of. More

Top notch service. Friendly and quick. Very professional! They know how to take care of the customer Friendly and quick. Very professional! They know how to take care of the customer More

Misleading posts on their website. Attempted to work a better deal on a nice used car only to find that the title of the car’s post on their website is incorrect and doesn’t state the Attempted to work a better deal on a nice used car only to find that the title of the car’s post on their website is incorrect and doesn’t state the correct trim level. When I tried to reiterate to the sales person that their website is literally wrong , she comes back to me and says in the offer I sent you it states the Vehicles’ full trim level. If that’s the case then fix your post before even putting it on your website! Then when I tried to voice my complains to the dealership to inform the General or Sales manager of the post, the receptionist states that no manager is onsite. It’s 3:30 PM PST, really? Never recommending this dealership to anyone again. I use to work deals for family members with good salespeople but that has since gone down the drain. More

I recently purchased a truck from Tustin Toyota. Eddie was very professional and helpful; he answered all my questions, allowed me to test drive the truck I wanted, and ultimately worked with me to Eddie was very professional and helpful; he answered all my questions, allowed me to test drive the truck I wanted, and ultimately worked with me to find the best deal. Thank you Eddie and Tustin Toyota! More

Excellent service, customer oriented approach, clear and professional communication. Thank you, Ben of your help! professional communication. Thank you, Ben of your help! More

Helpful service writers, Loren has been my contact for several years and he is terrific. Highly skilled and knowledgeable. several years and he is terrific. Highly skilled and knowledgeable. More

Unsatisfied with Service - Missed Alignment Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service te Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service team never checked or mentioned wheel alignment. By October, my Michelin tires showed excessive shoulder wear. Costco Tire Center confirmed it was due to misalignment -- and I lost the tire warranty because of it. Disappointing that such a basic issue was overlooked. A simple alignment check could have saved me a lot of trouble. Be Cautious with Certain Salespeople. (written on 10/17/2025, hour 18 minute 50) I recently visited this dealership (Tustin Toyota ) on Sunday, October 12, 2025, around 7 PM to inquire about a new 2026 Toyota Corolla LE. I was quoted a base price of $24,000, but the salesperson also told me there would be a market adjustment of $3,000 added on top of that. I left feeling frustrated and unsure if I was being misled. I wondered whether this was an honest sales tactic or just an attempt to take advantage of a potential buyer. I strongly recommend doing your research ahead of time and being very mindful of which salesperson you deal with at the Tustin Toyota dealership. Inaccurate Online Inventory - Felt Misled Their website showed 8 Toyota Corollas in stock, which is why I visited the dealership. But when I arrived, the salesperson told me they only had one Corolla available. What? More