Tustin Toyota

The worst customer experience I've ever had . I would not go to this Toyota dealership. There are many others that know what they're doing. This dealership will quote you prices and then change . I would not go to this Toyota dealership. There are many others that know what they're doing. This dealership will quote you prices and then change them just before you're about to get the car. They don't take ownership of their mistakes, and will never call you back. More

Room for improvement I use TUSTIN Toyota to service my vehicle. This last week I had my 30,000 mile service. I made an appointment, the servicing was completed in a timely I use TUSTIN Toyota to service my vehicle. This last week I had my 30,000 mile service. I made an appointment, the servicing was completed in a timely manner. My service writer Kevin Galanz, called to let me know the car was ready. I was shocked he just handed me the paperwork and directed me to the cashier. I expected him to review the findings, like your tired thread is ..... or your brakes still have ........just some friendly review. Instead he left me to read the invoice myself as I went to pay the cashier. There is room for improvement in Customer Service is a big deal for me. More

Great Experience! They made what is genuinely is a very unpleasant process, a very nice one. My sales person was friendly, upfront, honest and very detailed in the proc They made what is genuinely is a very unpleasant process, a very nice one. My sales person was friendly, upfront, honest and very detailed in the process of buying my new truck. It's the biggest reason why I chose Tustin Toyota and not one of the many other dealerships in my area. More

Best for service. Ask for Kevin Gordon, he has the best service and will always ensures that you get your car on time. Definitely recommend! service and will always ensures that you get your car on time. Definitely recommend! More

Came in for my 5k regular maintenance. 21 inspection, tire rotation & top off fluids. Wait time was an hour which wasn’t bad for a Friday afternoon. I also brought in another dealers coupon and they hono tire rotation & top off fluids. Wait time was an hour which wasn’t bad for a Friday afternoon. I also brought in another dealers coupon and they honored it! Service manager was great & friendly. I liked how my advisor Tom didn’t update services and let me know my back break will need a change soon. Quoted me a price. This location has subway and complimentary coffee. So it makes the wait manageable. They have a business room where you can work and have a quiet environment. I recommend this dealership for all your needs. I have 4 family members who have all made there purchases here! More

AWESOME SERVICE Cruz in your service department was awesome keep us fully aware of repairs needed and time frame. Cruz called us when our car was completed Cruz in your service department was awesome keep us fully aware of repairs needed and time frame. Cruz called us when our car was completed More

Mario and Tony did a phenomenal job helping us with our new Camry. They weren’t pushy and was very genuine. We’re very satisfied. Thank you! new Camry. They weren’t pushy and was very genuine. We’re very satisfied. Thank you! More

Consistent, excellent service Took the car in for routine servicing before embarking on a holiday trip. All questions were answered clearly and positively. Service was performed Took the car in for routine servicing before embarking on a holiday trip. All questions were answered clearly and positively. Service was performed timely as promised, car was ready as promised. More

the place you can buy I got my Camry from this dealer, the sales person Ray is very nice and showed his wonderful skills in customer service and sales techniques in favor o I got my Camry from this dealer, the sales person Ray is very nice and showed his wonderful skills in customer service and sales techniques in favor of his clients. More

The amenities at this dealership are very nice...free coffee, a Subway sandwich shop inside the dealership, lots of room with plenty of private feeling seating.. I usually have Tom Higgins attending to m coffee, a Subway sandwich shop inside the dealership, lots of room with plenty of private feeling seating.. I usually have Tom Higgins attending to my service needs... he is very thorough and patient which I appreciate. More